HelpDesk / Basic Support System / Third Party Ticketing

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Getting Started
- Quick Start Guide
- About Dooster Alerts
- First Steps
- Basic structure
- Quick Tips
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QUICK VIDEOS
- GETTING STARTED - Quick Video
- Proof that Dooster is Highly Rated (Show your colleagues)
- Tags - Quick Guide
- COMMENTS and ALERTS - 1.39 mins
- PERMISSIONS / Viewing Access - 3 mins
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Tasks - Basics
- How to Create a Task
- How to Edit / Change Tasks
- Start and Due Dates
- Priority Levels - Urgent vs Important
- Task LISTS
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Tasks - Advanced
- Recurring Tasks
- Dependent Tasks
- Task Status Customizing
- Creating Tasks by Email
- Create Tasks from Your Phone
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Task Lists
- Task Lists - Basics
- Printing Task Lists
- Task List Features
- Task List / Unique Email Address
- Organizing Your Tasks Within Lists / Task Screens Column Sorting
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Projects
- What is a Dooster Project ?
- How to Create a Project
- Changing Project Names
- Color Coding Projects
- Project Templates / Cloning
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Look and Feel
- Personalise your account
- Making Dooster Part of Your Own Website
- Color Themes / Making it match your logo
- Color Coding Projects
- Column Display Options
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Files
- Dooster and Files / Summary
- How to Upload Files
- Sync with Dropbox, Evernote, Google, Amazon and other file sharing services
- Who can see the Files?
- File Upload Limits
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Calendars
- Using Your Calendars
- Calendar Display Options
- Hiding Tasks in Calendars
- Seeing all Project Calendars Combined
- Sync Outlook Calendar to Dooster
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People and Permissions
- How to Add People
- Adding New People via Google
- Permissions / Access levels
- How To Change Permissions / Access Levels
- Types of people - Members vs Sharers
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Contacts / CRM
- How to Create a Contact
- Contacts Overview
- Dooster as a Simple CRM system
- How to Use Contacts
- Importing / Exporting Your Contacts
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Comments / Alerts / Notifications / Email
- Dooster and Email
- How to Create a Task Comment
- Creating Tasks by Email
- Creating Task Conditions by Email
- Restricting / Limiting Task Alerts
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Mobile
- Key Features of Mobile
- Android
- iPhone
- SMS / Text Alerts
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More Features / Extras
- About Your Free Extra Features
- Gantt Charts
- Filters
- Changing the Look and Feel / and Embedding
- Discussions
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Google Integration / Syncing
- Google Apps Accounts
- How to Enable / Disable Google Apps Integration - Setting Up
- Connecting your Google Calendar
- Google Contacts
- Google Docs / Drive Integration
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Task Timers and Timesheets
- Overview
- How the Timer Works
- Assigning Time to a Task
- Timer Notes
- Time and Cost / Task Pop Up
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Importing / Exporting / Migrating Your Data
- Importing your data from Basecamp
- Importing From Other Project Managers
- Exporting your Data
- Importing your Contacts
- Exporting your Timesheet /Billing data
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TIPS and TRICKS
- Spelling - Spell checking
- Shortcuts
- Translations
- Search
- Column Display Options
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Reports / Reporting Capabilities
- Producing Reports with Your Dooster
- Gantt Charts
- Team Members / Employee Performance Reports
- Using Filters to produce your reports
- Milestones as a reporting tool
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Dmail - Dooster's Integrated Email Client
- What is Dmail
- How to Set Up Your Dmail
- 3 Ways to Use Your Dmail
- Dmails in Your Projects and Task Lists
- Project Level Dmail Screens
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Payments / Billing
- Upgrading / Downgrading your Plan
- PAYMENTS Updating / Changing your credit / debit card
- Receipts for your Credit Card payments
- Cancelling your card payments
- When / How are we Charged? How are the Projects Counted?
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TROUBLESHOOTING
- Cannot see a Task
- Cannot see Task on my Dooster +/or Google calendars
- Alerts and Notifications - Not Receiving:
- My Completed / Deleted tasks Reappear
- Problems with GOOGLE Integration
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Account Control
- Settings and Time Zone
- What is your Account Name
- Changing your Account name
- Deleting your account
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Known Issues
- Notifications of the task being completed NOT sent if...
- Please Don't Use Internet Explorer - Specially not IE7
- Task Comment "posted by named person" will be missing IF you reply from a different email address
- Files are NOT attached to Discussions or Comments alerts
- You can only use ONE Email - as an account owner
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Privacy Policy / Your Security / Terms of Service
- Dooster.net’s Privacy Policy
- How secure is my data?
- What happens to my data if I cancel?
- Can you access my Data ?
- How do I Back Up my data
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About Dooster
- What is Dooster
- Who are we?
- Start your Free Trial Now
- Is Dooster Free?
- Pricing and Plans
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Recent Discussions

	18 Jul, 2022 01:49 PM	We’d love to be featured on your website
	09 Aug, 2021 09:09 AM	task notifications stopped?
	01 Jul, 2021 12:55 AM	Guest writer inquiry
	17 Jun, 2021 06:21 PM	Quick Question
	16 Feb, 2021 02:24 PM	Recurring Tasks -- Future Items NOT on Calendar + Missing Recurring Info if Copied from Template

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