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David Seilheimer's Avatar

David Seilheimer

11 Mar, 2016 07:06 AM

I am having trouble subscribing after my trial. No company, just individual.Woman

  1. 1 Posted by David Seilheime... on 11 Mar, 2016 07:08 AM

    David Seilheimer's Avatar

    Woman does not belong on original message

  2. Support Staff 2 Posted by John on 11 Mar, 2016 07:32 AM

    John's Avatar

    Hello David

    Sorry about the problem

    I'm not sure what you mean by >No company, just individual.Woman

    can you tell me a bit more - ideally simply send a screenshot?

    Thank you

    John

  3. 3 Posted by David Seilheime... on 11 Mar, 2016 09:55 PM

    David Seilheimer's Avatar

    Sorry, switched to new phone and typing inaccurate. Woman was not supposed
    to be in message.
    My trial subscription is ending/ended. I want to purchase. I could not
    determine how to do so. Got kicked out once when input screen would not
    move forward because I am an individual, without a company.

  4. Support Staff 4 Posted by John on 12 Mar, 2016 07:54 AM

    John's Avatar

    Thanks David

    Yes I find typing into phones is not ideal.

    Anyway I see you managed to pay so welcome aboard

    (We'll check the payment process UX again).

    Best wishes

    John

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