Dooster Time issue

Jessica Yang's Avatar

Jessica Yang

24 Apr, 2014 06:27 PM

Hi John,

We have already changed the Settings to local time, but am still getting due dates based on UK time.

I have added an attachment.

Please advise.

Thank you.

  1. Support Staff 1 Posted by John on 24 Apr, 2014 06:46 PM

    John's Avatar

    Sorry about that Jessica

    can you check this

    https://dooster.tenderapp.com/kb/account-control/settings-and-time-...

    and advise

    thanks John

  2. 2 Posted by Jessica Yang on 24 Apr, 2014 06:53 PM

    Jessica Yang's Avatar

    Yes, John. I have provided a screenshot (please see attached).

  3. Support Staff 3 Posted by John on 24 Apr, 2014 06:56 PM

    John's Avatar

    Thanks But I meant this part ;-)

    Important Note: If you are syncing with Google apps you must MATCH TIMEZONES on Google and Dooster

  4. 4 Posted by Jessica Yang on 24 Apr, 2014 07:35 PM

    Jessica Yang's Avatar

    Hi John,

    But we are not syncing with Google apps. We are just using GoogleChrome browser. My computer is set to local time.

  5. Support Staff 5 Posted by John on 24 Apr, 2014 08:03 PM

    John's Avatar

    OK thank you Jessica. That is what I needed to check

    OK we will investigate this as a bug

    Thank you for your patience

    John

  6. 6 Posted by Jessica Yang on 24 Apr, 2014 08:06 PM

    Jessica Yang's Avatar

    Thank you, John. Please update me once the bug is fixed.

    Regards,

    Jessica

  7. Support Staff 7 Posted by John on 25 Apr, 2014 05:56 PM

    John's Avatar

    Hi Jessica

    We can't find a bug.

    Were these tasks created BEFORE you changed your timezone settings? If so, it's very likely that the recurring / due dates may have retained the old timezone data - owing to the odd issues with your accoiunt

    Can you set up a new test task and make it recurring / dependent etc (ie the usual format you have) Then advise if the timezone is still out

    Thanks John

  8. Support Staff 8 Posted by John on 25 Apr, 2014 06:01 PM

    John's Avatar

    Hi Jessica

    We can't find a bug and think the issue is that these tasks were created BEFORE you changed your timezone settings? If so, it's very likely that the recurring / due dates may have retained the old timezone data - owing to the odd issues we've seen in your account (which should be getting fixed)

    Can you set up a test task and make it recurring / dependent etc (ie same as the others) then tell me if there's an issue with the timezone.

    Thank you

    John

  9. 9 Posted by Jessica Yang on 25 Apr, 2014 08:11 PM

    Jessica Yang's Avatar

    Sure I will do that and let you know.

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