on 19 Mar, 2014 07:44 PM
I tried to enter our payment information again so that the account would not have any service interruptions when the trial is over. It seems the payment failed and the account is now saying "Your account has now expired" again. I am not sure why this is happening considering that we use this credit card for other purposes without any issues. Is there any other options available to pay for Dooster other than WorldPay?
We have come to rely on this service for project management and it is important that the site functions well. Otherwise, we may need to look at other options. Please help us resolve these issues as soon as possible.
on 25 Mar, 2014 03:49 PM
Actually John, I was aware that WorldPay did not accept Amex and had used our Visa card to attempt the transaction. We have used the same Visa card for other payments without any issues. Since this is the case, I do not want to attempt the payment again.
Is it possible to use another credit card processor to make the payment? Utilizing our bank account to pay directly is not an option.
John on 25 Mar, 2014 05:24 PM
OK. Worldpay say that the visa failed because we are based in UK
and your US bank has refused the transaction because it is not US
The great majority of our clients are based in the US and this
isn't usually a problem, but it has happened before (and it
happened with your card on 17th and 19/3/14)
Worldpay say this is an occasional issue with US banks and
suggest you contact your bank asking them to allow payments to us
and go ahead and try again... Please note it is likely that your
bank doesn't even see this refusal - banks tend to blame each other
- and might deny any liability and blame worldpay. But Worldpay are
sure it is your bank and not them which is refusing the payment
Can you try your bank and let me know?
If that's a hassle then we can arrange for your payments to be
made via paypal but we'd need to do that manually at our end so it
would be best if the card worked
on 25 Mar, 2014 05:49 PM
We just spoke with our bank about the Visa transaction. They said WorldPay has been running the charge as a cash advance rather than a credit purchase. The transaction needs to be posted as credit card transaction or the payment will not work.
John on 22 Apr, 2014 02:02 PM
You've been getting the expiry notices because the extra 30 free
days we gave you from 19/3/14 has now expired.
Re. the issue before. You said: >
We just spoke with our bank about the Visa transaction. They said
WorldPay has been running the charge as a cash advance rather than
a credit purchase. The transaction needs to be posted as credit
card transaction or the payment will not work.
Worldpay checked the issue about the card and claim there is
nothing on their end that would cause them to do this. all their
"routes are set up correctly. The fail was at the card issuers
We've had these issues before with some US cards. Can I suggest
you use a different card and it should work finer (we have many US
customers and 99% of the cards work fine. But when they don't they