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Recurring Tasks -- Future Items NOT on Calendar + Missing Recurring Info if Copied from Template

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mchang

05 Feb, 2021 07:15 AM

Hi Dooster's team -

I have the following 2 questions related to recurring tasks -

(1) I created a NEW PROJECT by selecting an existing template, and copy all Task Lists and Tasks from that template into the new project, incrementing due date by 1 day.
That existing template has recurring tasks.
I notice that all the recurring tasks and their due dates are copied over into the new project (due date incremented by 1 day as expected), and I see that the recurring tasks do show the recurring ICON. However, when I click "More Options" on these recurring tasks and click "recurring" to see the recurring settings, the radio button that says "no recurring" is the one being selected. Any idea why it won't show me the recurring settings instead?

(2) I don't see FUTURE recurring incidents on the calendar.
I thought we are supposed to see all future occurances on the calendar (unlike on the task lists where we will only see overdue reucrring tasks and the most recent recucrring tasks). Have something changed on the Dooster side on this?

Thanks,
Miranda

1. Support Staff 1 Posted by Sue on 05 Feb, 2021 01:11 PM

   

   Hi Miranda

   Thanks for your message

   We're looking into this and will get back to you in the next day or so - sorry we are rammed!

   Thanks Sue

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2. 2 Posted by mchang on 07 Feb, 2021 06:12 AM

   

   Hi Sue -

   Want to further clarify on the problem of CLONING a recurring task, or CLONING a PROJECT containing a recurring task.

   I am showing you an example of a cloning a recurring task that is set as RECURRING MONTHLY (see the attached image)

   Basically the problems are --

   RIGHT AFTER (BEFORE ANY CHANGE ARE MADE) the recurring task has been cloned, the cloned recurring task (the new one created) shows the following when you look at the task details/settings:
   -- Shows "Task is Recurring" at the bottom, suggesting that it is recurring
   -- "More Options" show "No Recurring", suggesting that it is not recurring
   -- If you look at the calendar, you only see 1 incidents (no future instances are shown), confirming that the task is not recurring.
   With all these, I think the cloned task created (the new one created) initially is not created as a recurring task. To make it into a recurring task, we have to make changes under "More Options" to un-select "No Recurring" and select another option.

   Is there a way to actually clone a recurring task including its recurring settings, so this extra step will not be needed?

   • HOW_the_CLONED_Task_Looks_(before_any_changes).jpg 220 KB
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3. 3 Posted by mchang on 07 Feb, 2021 04:47 PM

   

   Hi Dooster team -

   Just following up on this. Do you think you can get back to us about the above questions / problems of CLONING recurring tasks soon?

   We are now setting up our projects in Dooster, and have created a PROJECT TEMPLATE -- a template that we use as the baseline when we create new projects. This is because many of our projects are very similar to each other in terms of the TASK LISTS and the recurring TASKS each list contains. Our set up will be much easier if we can simply CLONE the PROJECT TEMPLATE with all the recurring tasks, so that all the tasks that we want recurring on the new PROJECTS will be set as recurring already once cloned. Right now it does not look like we can do that -- since after we CLONE the project, the recurring tasks that are supposed to repeat are not repeating -- we have to go in each task to set them to repeat again. Since we have many recurring tasks in our projects, doing so takes a lot of time.

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4. Support Staff 4 Posted by John on 07 Feb, 2021 07:18 PM

   

   Sorry Miranda. Is this happening with non cloned projects aswell?

   Thanks

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5. 5 Posted by mchang on 07 Feb, 2021 07:28 PM

   

   John -

   We are cloning the projects because that's what we have set up as a TEMPLATE (to create new projects).

   To answer your question though...I just now tested by creating a NEW PROJECT, then create a NEW RECURRING task in there. Then I CLONE THIS TASK on that task. A new task is created but Dooster takes us into that new task asking for recurring info (before we put in any recurring info, the screen shows "no recurring").

   So it looks like cloning a task will not carryover the RECUR info. of the original task.

   As I mentioned -- the problem is when we CLONE our PROJECT TEMPLATE, the template has many recurring tasks. So the CLONED PROJECT has those tasks also after cloning, but those tasks are not recurring and we have to "fix" them one by one.

   Thanks,
   Miranda

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6. Support Staff 6 Posted by Sue on 08 Feb, 2021 01:23 PM

   

   Hi Miranda

   We can see the issue here (and on the other ticket you raised)

   Our 3rd line support is looking into it

   Apologies for the problem - and thanks for explaining it so clearly

   Thanks Sue

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7. Support Staff 7 Posted by Sue on 13 Feb, 2021 10:12 AM

   

   Hi

   This is fixed

   Thanks

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8. 8 Posted by mchang on 13 Feb, 2021 02:49 PM

   

   Yes, I can see that this has been fixed, Sue. Very nice. - Miranda

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9. mchang closed this discussion on 13 Feb, 2021 02:49 PM.

10. mchang re-opened this discussion on 14 Feb, 2021 04:59 PM

11. 9 Posted by mchang on 14 Feb, 2021 05:03 PM

    

    Hi Sue -
    I am sorry that I have to re-open this discussion.

    To recap - this problem is about the RECURRING setting not copied from the TASK BEING CLONED to the TASK CLONED.

    Testing some more, I have confirmed that this problem is solved when a TASK is cloned. I see that the RECURRING setting IS COPIED from the TASK BEING CLONED to the TASK CLONED.

    However, this problem is NOT FIXED when a PROJECT is being cloned. That means I still see that when we clone a PROJECT, the recurring setting of recurring tasks inside that PROJECT is NOT COPIED to the tasks in the CLONED PROJECT. Would you have your tech team look into it? We should be able to CLONE a PROJECT with recurring tasks inside, and see that the CLONED PROJECT has the same recurring tasks starting off with the same recurring settings (until we change them afterwards).

    Thanks,
    Miranda

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12. Support Staff 10 Posted by John on 16 Feb, 2021 11:51 AM

    

    Hi Miranda

    We've fixed this. Please log out / refresh / log in again and try it out on a new project

    Thanks!

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13. 11 Posted by mchang on 16 Feb, 2021 02:24 PM

    

    Hi John -

    Thanks for this. I have tested it and confirmed that this issue is fixed on CLONING a PROJECT as well. It works nicely.

    Best,
    Miranda

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14. mchang closed this discussion on 16 Feb, 2021 02:24 PM.