tag:dooster.tenderapp.com,2011-05-09:/discussions/problems/2451-e-mail-notifications-problemThe Online Business Managing Tool: Discussion 2016-08-12T03:25:35Ztag:dooster.tenderapp.com,2011-05-09:Comment/363705042015-03-24T11:59:42Z2015-03-24T11:59:42ZE-Mail notifications problem<div><p>Hi Kieran</p>
<p>Sorry to hear that</p>
<p>I have just sent a test email to that email. Did you get it?</p>
<p>Best wishes</p>
<p>ed</p></div>edtag:dooster.tenderapp.com,2011-05-09:Comment/363705042015-03-24T13:07:36Z2015-03-24T13:07:36ZE-Mail notifications problem<div><p>Hi Ed,</p>
<p>I received your test email… <a href="mailto:ed@dooster.net">ed@dooster.net</a></p>
<p>but perhaps it’s the auto-notifications address that
causes the trouble? as they are still not arriving</p>
<p>BR,</p>
<p>Kieran</p>
<p>On 24.03.2015, at 12:59, ed <a href="mailto:tender2+d65cf2162a@tenderapp.com">tender2+d65cf2162a@tenderapp.com</a>
wrote:</p></div>infotag:dooster.tenderapp.com,2011-05-09:Comment/363705042015-03-24T15:18:54Z2015-03-24T15:18:54ZE-Mail notifications problem<div><p>Hi Kieran</p>
<p>what types of notifications are going missing?</p>
<p>ed</p></div>edtag:dooster.tenderapp.com,2011-05-09:Comment/363705042015-03-24T16:21:37Z2015-03-24T16:21:37ZE-Mail notifications problem<div><p>Hi Ed,</p>
<p>at the moment I can’t even log in for some reason, so I
hit the ‚password recovery‘, type in <a href="mailto:info@given.de">info@given.de</a> and hope it comes with a
dooster recovery email, but nothing arrives?<br>
Can you tell me the exact email address that dooster would use to
send a recovery email or if it sends an email to remind me of a
job.</p>
<p>My account is called ‚givenmedia.dooster.net‘…
and my email address is <a href="mailto:info@given.de">info@given.de</a></p>
<p>I could perhaps try and ‚whitelist‘ the dooster
email at my ISP.</p>
<p>BR,</p>
<p>Kieran</p>
<p>On 24.03.2015, at 16:18, ed <a href="mailto:tender2+d65cf2162a@tenderapp.com">tender2+d65cf2162a@tenderapp.com</a>
wrote:</p></div>infotag:dooster.tenderapp.com,2011-05-09:Comment/363705042015-03-24T17:06:21Z2015-03-24T17:06:21ZE-Mail notifications problem<div><p>Hi Kieran</p>
<p>The password recovery email would go back to your original sign
up email</p>
<p>However please note we dont have any record of an account with
that <a href="mailto:info@given.de">info@given.de</a> email as
owner</p>
<p>I see that you signed up for an account today. However you used
a different email</p>
<p>Email: <a href="mailto:kierangiven@googlemail.com">kierangiven@googlemail.com</a><br>
Account name: kierangiven</p>
<p>what types of notifications were you getting before at <a href="mailto:info@given.de">info@given.de</a> ?</p></div>edtag:dooster.tenderapp.com,2011-05-09:Comment/363705042015-03-24T17:09:54Z2015-03-24T17:09:54ZE-Mail notifications problem<div><p>Hi Ed,</p>
<p>was the account deleted do you think? It was under <a href="mailto:info@given.de">info@given.de</a><br>
but it was reachable under: <a href="http://givenmedia.dooster.net/">http://givenmedia.dooster.net/</a></p>
<p>Can you look at see which email address is the admin at <a href="http://givenmedia.dooster.net/">http://givenmedia.dooster.net/</a></p>
<p>it should be <a href="mailto:info@given.de">info@given.de</a> I
might’ve changed it, because I was having problems signing
in?<br>
I opened the <a href="mailto:kierangiven@gmail.com">kierangiven@gmail.com</a> account
today to test if I could receive emails under my gmail.com
account?</p>
<p>BR,</p>
<p>Kieran</p>
<p>On 24.03.2015, at 18:06, ed <a href="mailto:tender2+d65cf2162a@tenderapp.com">tender2+d65cf2162a@tenderapp.com</a>
wrote:</p></div>infotag:dooster.tenderapp.com,2011-05-09:Comment/363705042015-03-24T17:26:16Z2015-03-24T17:26:16ZE-Mail notifications problem<div><p>Sorry but we dont have any record of an account with that name
and/ or email so i assume it was deleted (Please note it would have
been deleted by you or your colleagues - not us).</p>
<p>You should be able to trace the welcome emails etc in your email
system. This would show you the email and account name. I suggest
you do a search for <a href="mailto:info@given.de">info@given.de</a></p>
<p>Ed</p></div>edtag:dooster.tenderapp.com,2011-05-09:Comment/363705042015-03-25T15:04:16Z2015-03-25T15:04:16ZE-Mail notifications problem<div><p>Hi Ed,</p>
<p>I can still see the account at givenmedia.dooster.net and a
staff member called peter can still log in and see his tasks and
projects. so there has to be still an account at <a href="http://givenmedia.dooster.net">http://givenmedia.dooster.net</a>
but somehow it won’t send me a ‚password
recovery‘ email. Even though it says it’s sending me a
‚email‘ to <a href="mailto:info@given.de">info@given.de</a></p>
<p>if i enter a different email address, I get the message that the
system doesn’t recognise the email, so <a href="mailto:info@given.de">info@given.de</a> must be still on
there.<br>
Could it be that it’s on a ‚beta server‘ still??
as I was one of the first to ever sign up with dooster, a few moons
ago?</p>
<p>BR,</p>
<p>Kieran</p>
<p>On 24.03.2015, at 18:26, ed <a href="mailto:tender2+d65cf2162a@tenderapp.com">tender2+d65cf2162a@tenderapp.com</a>
wrote:</p></div>infotag:dooster.tenderapp.com,2011-05-09:Comment/363705042015-03-25T15:33:17Z2015-03-25T15:33:19ZE-Mail notifications problem<div><p>I can confirm that I can log into <a href="http://givenmedia.dooster.net">http://givenmedia.dooster.net</a>
without problems. I am getting email notifications as normal and a
reset password message if I initiate a forgotten password
request.</p></div>Peter Murraytag:dooster.tenderapp.com,2011-05-09:Comment/363705042015-03-25T15:38:52Z2015-03-25T15:38:52ZE-Mail notifications problem<div><p>Thank you Peter.</p>
<p>@Kieran. How big a deal is this? ie why after a few years do you
need this access? Im asking because it takes time and effort to
look into this. Why is it suddenly an issue now?</p>
<p>Ed</p></div>edtag:dooster.tenderapp.com,2011-05-09:Comment/363705042015-03-25T15:42:41Z2015-03-25T15:42:41ZE-Mail notifications problem<div><p>Hi Ed,</p>
<p>I’ve got about 30 active projects on there… which
serves as a log of all our projects and Peter has all his time
charts on there.<br>
I wanted to bring a new customer of ours into the dooster system
last week.</p>
<p>It’s a big customer who has 100 staff… and currently
are using nothing for complex project management.<br>
I wanted them to be part of our dooster so as to coordinate the web
work and diverse projects we have with them.<br>
I was thinking that once they get used to using dooster,
they’ll want to keep using it and open their own account
directly.</p>
<p>But for us as a very small company, we really appreciate
dooster’s ability to host our projects and time charts.<br>
Peter is in Turkey and I’m in Germany, so it’s a vital
link between us and our joint projects.</p>
<p>BR,</p>
<p>Kieran</p>
<p>On 25.03.2015, at 16:38, ed <a href="mailto:tender2+d65cf2162a@tenderapp.com">tender2+d65cf2162a@tenderapp.com</a>
wrote:</p></div>infotag:dooster.tenderapp.com,2011-05-09:Comment/363705042015-03-25T15:51:18Z2015-03-25T15:51:18ZE-Mail notifications problem<div><p>OK thanks Kieran I understand</p>
<p>So first we need to make 100% sure that <a href="mailto:info@given.de">info@given.de</a> is the correct email</p>
<p>Please do a search for "Welcome to Dooster" and see who the
email was to</p>
<p>OK?</p>
<p>thanks ed</p></div>edtag:dooster.tenderapp.com,2011-05-09:Comment/363705042015-03-25T16:02:01Z2015-03-25T16:02:01ZE-Mail notifications problem<div><p>Hi Ed,</p>
<p>I found it. 14th of July 2010: to <a href="mailto:info@given.de">info@given.de</a></p>
<blockquote>
<p>Dear Kieran Given</p>
<p>Thank you for trying out Dooster</p>
<p>Congratulations. You have just taken the first step to a more
organised life.</p>
<p>To activate your account, please click this link</p>
<p><a href="http://givenmedia.dooster.net/account/confirm_email/03f20ec0a5197d85e65396e9bed867dab8b5d7fc/">
http://givenmedia.dooster.net/account/confirm_email/03f20ec0a5197d8...</a></p>
<p>Here is your log in info:</p>
<p>log in page: <a href="http://givenmedia.dooster.net/account/login/">http://givenmedia.dooster.net/account/login/</a></p>
<p>username: givenmedia</p>
<p>password: rossgier</p>
<p>Thank you.</p>
<p>Customer Support Dooster.net</p>
</blockquote>
<p>On 25.03.2015, at 16:51, ed <a href="mailto:tender2+d65cf2162a@tenderapp.com">tender2+d65cf2162a@tenderapp.com</a>
wrote:</p></div>infotag:dooster.tenderapp.com,2011-05-09:Comment/363705042015-03-25T19:02:56Z2015-03-25T19:02:56ZE-Mail notifications problem<div><p>Great</p>
<p>OK I have sent you an email to <a href="mailto:info@given.de">info@given.de</a></p>
<p>Please follow the instructions there</p>
<p>Thanks</p></div>ed