The two items:
1. We will auto-assign the comments from the website (emailed into
Dooster) to a guy who will filter them and RE-assign them (he reviews
each in dooster) to members of our team based on the comment or request.
That team member will respond on the website (clicking a url sent in
the emailed task), or may want to respond email-to-email directly if it
turns out to be something that shouldn't be public. I've understood how
to make all that happen except for the last. If we embed a mailto: url
in the task description, our team member can respond via email without
having to cut and paste to our regular mail clients. We don't really use
the D-mail enough so I'm not familiar with how that fits into this if at
all, but we want to create email threads with customers from our own
2. Making all the content in the task description clickable would solve
the problem very well. I assumed you weren't allowing html in there for
John on 16 Nov, 2014 09:53 AM
or may want to respond email-to-email directly if it turns out
to be something that shouldn't be public. I've understood how
to make all that happen except for the last.
Have you considered task comments? ie a comment on the task is
auto emailed out to the assigned person.
Another cool thing is that this can happen whether your team
member is logged in to Dooster or not... ie simply replying to the
email they get when the task is assigned, will become a comment in
Dooster which is then pinged out...
(This ability to still be usable / useful, even if project
members are reluctant to use the tool, is one of Dooster's major
Does that address your issue?
PS we will make the URLs clickable inside the task body. It's
something we've avoided doing because it impacted on speed - but
that issue is being solved by the major server upgrade we're doing
(not sure if you're aware but Dooster will be offline for a few
hours today - but it's Sunday Brad! Hit the beach man ;-)