Parse URLs from tasks to Link Liist

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brad

13 Nov, 2014 01:51 PM

  1. Support Staff 1 Posted by John on 15 Nov, 2014 02:25 PM

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    Thank you Brad

    I picked up 2 requests

    1) auto assign or forward emails to specific people: You can do this in a few ways - using rules on your local email client and features on dooster such as emailing in tasks with pre determined properties https://dooster.tenderapp.com/kb/tasks-advanced/creating-tasks-by-e... and https://dooster.tenderapp.com/kb/comments-alerts-notifications-emai...

    or creating dedicated projects and / or task lists

    2) Clickable URLs: if we made these clickable within the task body would that solve the problem for you?

    Thanks

  2. Support Staff 2 Posted by John on 15 Nov, 2014 02:26 PM

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    PS and thanks VERY much for taking the time to do that video ;-)

  3. 3 Posted by brad on 16 Nov, 2014 08:50 AM

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    The two items:
    1. We will auto-assign the comments from the website (emailed into
    Dooster) to a guy who will filter them and RE-assign them (he reviews
    each in dooster) to members of our team based on the comment or request.
      That team member will respond on the website (clicking a url sent in
    the emailed task), or may want to respond email-to-email directly if it
    turns out to be something that shouldn't be public. I've understood how
    to make all that happen except for the last. If we embed a mailto: url
    in the task description, our team member can respond via email without
    having to cut and paste to our regular mail clients. We don't really use
    the D-mail enough so I'm not familiar with how that fits into this if at
    all, but we want to create email threads with customers from our own
    domain's addresses.

    2. Making all the content in the task description clickable would solve
    the problem very well. I assumed you weren't allowing html in there for
    some reason.

    Thanks!

  4. Support Staff 4 Posted by John on 16 Nov, 2014 09:53 AM

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    Thanks Brad

    or may want to respond email-to-email directly if it turns out to be something that shouldn't be public. I've understood how
    to make all that happen except for the last.

    Have you considered task comments? ie a comment on the task is auto emailed out to the assigned person.

    Another cool thing is that this can happen whether your team member is logged in to Dooster or not... ie simply replying to the email they get when the task is assigned, will become a comment in Dooster which is then pinged out...

    (This ability to still be usable / useful, even if project members are reluctant to use the tool, is one of Dooster's major advantages).

    Does that address your issue?

    Thanks

    PS we will make the URLs clickable inside the task body. It's something we've avoided doing because it impacted on speed - but that issue is being solved by the major server upgrade we're doing today

    (not sure if you're aware but Dooster will be offline for a few hours today - but it's Sunday Brad! Hit the beach man ;-)

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