When did the pricing structure change?

LOUIS FEHRENSEN's Avatar

LOUIS FEHRENSEN

18 Jan, 2021 09:54 PM

When did you pricing sturcture change - this is a hugh increase and no notice was given to your current customers. That is poor business...

Louis
President CMRS

  1. Support Staff 1 Posted by Sue on 19 Jan, 2021 12:34 PM

    Sue's Avatar

    Hi Louis

    John emailed you this direct yesterday

    Sorry about that

    There shouldn't be any change to existing customer charges

    Did you change your card?

    Thanks John

  2. Support Staff 2 Posted by Sue on 21 Jan, 2021 08:56 PM

    Sue's Avatar

    Hi Louis

    Just to let you know we didn't hear back from you yet

    Thanks Sue

  3. 3 Posted by Louis Fehrensen on 26 Jan, 2021 04:53 PM

    Louis Fehrensen's Avatar

    Hi John... Yes I can access the account.  I paid the new free structure in order to do so...   Now I just need the pricing structure to return to what it was previously rather than the new price structure.  
    The Billing System that you use does not allow me to auto pay any longer. it kicks  the autopay back because it's an international payment from outside the U.S. and requires a verification.
    Thanks Louis
        On Tuesday, January 26, 2021, 05:22:43 AM PST, Dooster <[email blocked]> wrote:
     
     Hi Louis
    Can you actually access your Dooster account?
    Thanks John

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