Home → Ask us a Question about Dooster.net →

When did the pricing structure change?

• Edit

LOUIS FEHRENSEN

18 Jan, 2021 09:54 PM

When did you pricing sturcture change - this is a hugh increase and no notice was given to your current customers. That is poor business...

Louis
President CMRS

1. Support Staff 1 Posted by Sue on 19 Jan, 2021 12:34 PM

   

   Hi Louis

   John emailed you this direct yesterday

   Sorry about that

   There shouldn't be any change to existing customer charges

   Did you change your card?

   Thanks John

   • Edit

2. Support Staff 2 Posted by Sue on 21 Jan, 2021 08:56 PM

   

   Hi Louis

   Just to let you know we didn't hear back from you yet

   Thanks Sue

   • Edit

3. 3 Posted by Louis Fehrensen on 26 Jan, 2021 04:53 PM

   

   Hi John... Yes I can access the account.  I paid the new free structure in order to do so...   Now I just need the pricing structure to return to what it was previously rather than the new price structure.  
   The Billing System that you use does not allow me to auto pay any longer. it kicks  the autopay back because it's an international payment from outside the U.S. and requires a verification.
   Thanks Louis
       On Tuesday, January 26, 2021, 05:22:43 AM PST, Dooster <[email blocked]> wrote:
    
    Hi Louis
   Can you actually access your Dooster account?
   Thanks John

   • image003.png 4.97 KB
   • image002.png 52.9 KB
   • image001.png 28.2 KB
   • Edit