Google Calendar Sync and Library Access

Elena's Avatar

Elena

27 May, 2012 04:54 AM

Hello,

After a lot of looking, I trialed your product and think it has a lot of potential. So far, though, my boss is not impressed. He linked his Google calendar, but his appointments are not visible to me. Additionally, I have posted to the library, indicated everyone can see the docs but he cannot. Can you help me with these issues?

Many thanks,

Elena

  1. Support Staff 1 Posted by ed on 27 May, 2012 10:27 AM

    ed's Avatar

    Hi Elena

    Sorry about these issues.

    Can you please give some more details so we can understand the problems

    1) >>He linked his Google calendar, but his appointments are not visible to
    me.

    where aren't they visible?

    In your calendar for the project?

    a) Your Global calendar? (ie that you link to from the left side )

    b) Can you see the tasks in the Overview lists?

    c) Are you sure you have been added to "his" project?

    2) >>Additionally, I have posted to the library, indicated everyone can see
    the docs but he cannot.

    a) Again is this about a project files screen? (and if so are you sure he's
    part of that project)

    Or

    b) is it the Global files (ie that you link to from the left side )

    Thank you

    Ed

  2. Support Staff 2 Posted by John on 28 May, 2012 04:53 AM

    John's Avatar

    Hi Elena

    Any news?

    We have tested both these areas and they seem OK. So we would be really interested to know more details about why / how it's an issue for you

    Thank you

    John

  3. 3 Posted by Elena on 29 May, 2012 03:29 PM

    Elena's Avatar

    John,

    Is there any way that we can speak by phone? I need the library and calendar to be shared at the global level. He said he synced his Google calendar, but I do not see it anywhere, nothing is on the calendar at the left. Then, I have posted documents in the library by project and granted everyone access, but he does not see anything. Why can he not just click the library and see everything? It is really important to show him that this is a good option for our master collaboration efforts.

    Many thanks,

    Elena

  4. Support Staff 4 Posted by ed on 29 May, 2012 03:55 PM

    ed's Avatar

    Hi Elena

    Actually we have a bug with google - you were correct !" it is being fixed
    today

    I think this will solve all the issues

    But sure you are welcome to call. Pls mail us your email and we'll send you
    our number

    to admin [at] dooster.net

    OK?

    thanks

  5. 5 Posted by Elena Meehan on 29 May, 2012 03:57 PM

    Elena Meehan's Avatar

    Ed,

    This is my e-mail. How about the library access?

    Thank you,

    Elena

    Elena Meehan
    (865)748-8476
    (865)278-3003

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