Expired account

Lynne A Cobb's Avatar

Lynne A Cobb

09 Oct, 2018 11:40 AM

Account has expired...how can we fix this so it doesn't keep happening. This is very annoying. I need my tasks every day.
Please help.
Thanks

  1. Support Staff 1 Posted by John on 09 Oct, 2018 11:46 AM

    John's Avatar

    Hi Lynne

    This will be because your card has failed or expired

    simply follow the steps to enter a new card

    Please let me know if you have any further questions

    Thanks John

  2. 2 Posted by Lynne A Cobb on 09 Oct, 2018 01:33 PM

    Lynne A Cobb's Avatar

    There is nothing wrong with my card and the payment is supposed to go through on the 10th...which is actually tomorrow. How do we fix this?

  3. 3 Posted by Lynne A Cobb on 09 Oct, 2018 01:38 PM

    Lynne A Cobb's Avatar

    There is nothing wrong with the card. i've checked the info on worldpay/futurepay and it's all correct. In fact, the payment doesn't even go through till the 10th of the month, which is tomorrow. How can we fix this?

  4. Support Staff 4 Posted by John on 09 Oct, 2018 01:59 PM

    John's Avatar

    Hi Lynne

    The payments always go through on the 9th of each month at the same time. (perhaps your bank statements show them a day later?)

    Sorry about the problem but please note the payment was refused by your bank.

    Would it help if you paid in advance for the next 6 months or a year? If so you can pay via paypal or direct to our bank. let me know and I'll send more details

    Thank you

    John

  5. 5 Posted by Lynne Cobb on 09 Oct, 2018 02:50 PM

    Lynne Cobb's Avatar

    I'd love to make annual payments instead of monthly payments. How do I do
    that?

  6. Support Staff 6 Posted by John on 09 Oct, 2018 05:58 PM

    John's Avatar

    we will email you the details

    Thanks John

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