Home → Ask us a Question about Dooster.net →

Expired account

• Edit

Lynne A Cobb

09 Oct, 2018 11:40 AM

Account has expired...how can we fix this so it doesn't keep happening. This is very annoying. I need my tasks every day.
Please help.
Thanks

1. Support Staff 1 Posted by John on 09 Oct, 2018 11:46 AM

   

   Hi Lynne

   This will be because your card has failed or expired

   simply follow the steps to enter a new card

   Please let me know if you have any further questions

   Thanks John

   • Edit

2. 2 Posted by Lynne A Cobb on 09 Oct, 2018 01:33 PM

   

   There is nothing wrong with my card and the payment is supposed to go through on the 10th...which is actually tomorrow. How do we fix this?

   • Edit

3. 3 Posted by Lynne A Cobb on 09 Oct, 2018 01:38 PM

   

   There is nothing wrong with the card. i've checked the info on worldpay/futurepay and it's all correct. In fact, the payment doesn't even go through till the 10th of the month, which is tomorrow. How can we fix this?

   • Edit

4. Support Staff 4 Posted by John on 09 Oct, 2018 01:59 PM

   

   Hi Lynne

   The payments always go through on the 9th of each month at the same time. (perhaps your bank statements show them a day later?)

   Sorry about the problem but please note the payment was refused by your bank.

   Would it help if you paid in advance for the next 6 months or a year? If so you can pay via paypal or direct to our bank. let me know and I'll send more details

   Thank you

   John

   • Edit

5. 5 Posted by Lynne Cobb on 09 Oct, 2018 02:50 PM

   

   I'd love to make annual payments instead of monthly payments. How do I do
   that?

   • Edit

6. Support Staff 6 Posted by John on 09 Oct, 2018 05:58 PM

   

   we will email you the details

   Thanks John

   • Edit