is the data import automated or done by a human?

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tavie

14 Dec, 2013 10:11 PM

You say to e-mail the two CSV files to the address given. Does a human work on that (as in, I'll have to wait until someone is at their desk) or is it automatically processed (almost immediate results)?

How long will it take to see the results in my account?

Will I get a notification if there's a failure?

Thanks,
Tavie.

  1. Support Staff 1 Posted by John on 17 Dec, 2013 10:27 AM

    John's Avatar

    Hi Tavie

    Very sorry about the delay in repsonding. For some reason the email Ed sent in reply a couple of days ago didn't get through

    Here's what he wrote

    Hi Tavie

    Thank you for contacting us - and apologies for the delay in responding

    Yes its done by a human and you should allow for 24 hours - though it will probably be quicker

    Thanks

  2. 2 Posted by tavie on 30 Dec, 2013 10:07 PM

    tavie's Avatar

    Cool, thanks. Question: if I export/backup a project, make cell content modifications (non-structural changes), and e-mail that to y'all, is that importable as is, or do I still need to separate it into multiple CSV files?

    Thanks,
    Tavie.

  3. Support Staff 3 Posted by John on 30 Dec, 2013 10:37 PM

    John's Avatar

    Hi Tavie

    Hmm not sure exactly what you mean. But in any event you need to follow the format as outlined here https://dooster.tenderapp.com/kb/basecamp-import-migrating-your-dat...

    Whatever you put in those fields is what will show under those names eg

    Project name
    Task List name
    Task subject

    etc

    Thanks

    John

  4. 4 Posted by tavie on 30 Dec, 2013 10:46 PM

    tavie's Avatar

    Seems odd that it won't import something that it produces itself? I've attached the backup copy that is e-mailed to me.

    So you're saying that if I need to import a copy of a project that the system itself e-mailed me, I would have to break it apart to get it sucked back in?

  5. Support Staff 5 Posted by John on 30 Dec, 2013 11:13 PM

    John's Avatar

    HI

    No I'm saying that whatever you put into the required format will end up in your Dooster account in that format eg if you put XYZ in the project name field then the project name will be XYZ... and so on

    Thanks John

  6. 6 Posted by tavie on 30 Dec, 2013 11:35 PM

    tavie's Avatar

    OK, so to close this out...

    I cannot take a file that the system sends me and, without breaking it up into separate CSV files, send it back to you and have you import it as is, true?

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