Dont know what I have done wrong

David Van Beveren's Avatar

David Van Beveren

11 Jul, 2013 03:31 PM

I seem to have messed up my log in as well as setting the Owner details.
I watch the demo and do the same but it does not seem to work.
This is a trial version and I expected some problems but I seem to encounter them with too much frequency.
Is there a way to get this right?
Regards
David

  1. Support Staff 1 Posted by ed on 11 Jul, 2013 04:40 PM

    ed's Avatar

    David

    sorry about this !

    are you the "account owner" ie did you create the account?

    thanks ed

  2. 2 Posted by Van Beveren, Da... on 11 Jul, 2013 04:44 PM

    Van Beveren, David's Avatar

    Yes
    But it seems to have multiple versions.

    Regards
    David
    Director
    JLG Developments
    07545 332983

  3. Support Staff 3 Posted by ed on 11 Jul, 2013 04:53 PM

    ed's Avatar

    OK you did create the account

    Name:David Van Beveren
    Email: [email blocked]
    Account name: jlg.dooster.net

    David please confirm you are trying to log into this exact address

    jlg.dooster.net

    Thanks ed

  4. 4 Posted by Van Beveren, Da... on 11 Jul, 2013 04:57 PM

    Van Beveren, David's Avatar

    Hi Ed
    When I requested the Username and password this was not shown.

    Regards
    David
    Director
    JLG Developments
    07545 332983

  5. Support Staff 5 Posted by ed on 11 Jul, 2013 05:02 PM

    ed's Avatar

    Hi David

    It is the web address of the webpage where you're logging in.

    What device are you using? eg a phone/ a PC or mac?

    Thanks ed

  6. 6 Posted by Van Beveren, Da... on 11 Jul, 2013 05:05 PM

    Van Beveren, David's Avatar

    A PC

    Regards
    David
    Director
    JLG Developments
    07545 332983

  7. Support Staff 7 Posted by ed on 11 Jul, 2013 05:19 PM

    ed's Avatar

    Thanks

    OK you should be able to see web address of the webpage where you're logging in. can you copy and send it?

    (Perhaps you need to adjust your "view" settings?)

    what browser are you using?

    thanks ed

  8. 8 Posted by Van Beveren, Da... on 11 Jul, 2013 05:29 PM

    Van Beveren, David's Avatar

    http://www.dooster.net/

    Login button

    http://www.dooster.net/account/domain_login/

    WHOOPS! Sorry we don't know that email

    That's as far as I get

    Regards
    David
    Director
    JLG Developments
    07545 332983

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