Someone else has created an account with my email

Nigel Phelps's Avatar

Nigel Phelps

16 May, 2013 01:18 PM

I have just tried to sign up for your basic edition and entered my email as requested.
At the end of the process I get the message that there is already an account with that email address.
From another screen I am told the a/c is for CatalystsLtd - my company in Catalysts Ltd - registered in UK..

Please advise how this is possible and what I do to resolve this.
I am not interested in signing up with another email address.

Thanks

  1. Support Staff 1 Posted by ed on 16 May, 2013 01:36 PM

    ed's Avatar

    Hello Nigel

    Someone using the following details signed up on 30/4/13

    Name:Nigel Phelps
    Email: [email blocked]
    Account name: CatalystsLtd

    You should have the login information in your inbox on that date. So you could login and see more

    Hope that helps

    Ed

  2. 2 Posted by Nigel Phelps on 16 May, 2013 02:29 PM

    Nigel Phelps's Avatar

    Thanks Ed

     

    That is me!

    I have no memory of doing so and no sign of the email of 30/4.

    Seems I must have deleted it – for which apologies.

    Please can you send the password again

    Many thanks

     

    Nigel Phelps

    Managing Director

    Catalysts Ltd (A company registered in England, # 2508575, VAT # 135 5684 96)

               

     

    Address & Registered Office: 10 Greycoat Place, London SW1P 1SB

    Tel: Office Switchboard 01993 402008 or 0207 960 6286

    Direct Line: 01993 402020 or 0207 960 6287 Fax: 01993 402010 Mobile: 07721 003 612

     

    Email: [email blocked] URL: www.catalysts-ltd.com

     

    This is an email sent on behalf of Catalysts Ltd. Its contents are confidential to the intended recipient. If you are not the intended

    recipient: (a) you must not disclose, copy, or distribute its contents to any other person nor use its contents in any way; (b) please

    contact me immediately on the phone number above then delete it from your system.

  3. Support Staff 3 Posted by ed on 16 May, 2013 03:11 PM

    ed's Avatar

    Hello Nigel

    No problem.

    To get the password simply follow the forgot password procedure ie when you login (Sorry we dont store those)

    Thank you

    ed

  4. 4 Posted by Nigel Phelps on 16 May, 2013 03:36 PM

    Nigel Phelps's Avatar

    Thanks

    Nigel Phelps
    Managing Director
    Catalysts Ltd (A company registered in England, # 2508575, VAT # 135 5684 96)
               

    Address & Registered Office: 10 Greycoat Place, London SW1P 1SB
    Tel: Office Switchboard 01993 402008 or 0207 960 6286
    Direct Line: 01993 402020 or 0207 960 6287 Fax: 01993 402010 Mobile: 07721 003 612

    Email: [email blocked] URL: www.catalysts-ltd.com

    This is an email sent on behalf of Catalysts Ltd. Its contents are confidential to the intended recipient. If you are not the intended
    recipient: (a) you must not disclose, copy, or distribute its contents to any other person nor use its contents in any way; (b) please
    contact me immediately on the phone number above then delete it from your system.

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