comments via Dooster

Wanda's Avatar

Wanda

12 Jul, 2012 06:11 PM

Hi there...I am having troubles with our team receiving comments from Dooster. I have double checked our settings and we all seem to have Dooster checked off to send us task comments but are not receiving them (all but one person on our team). Could you suggest a way to insure that we get this back working?

Wanda

  1. Support Staff 1 Posted by ed on 12 Jul, 2012 06:31 PM

    ed's Avatar

    Hi Wanda

    Sorry to hear that

    can you give me a specific example ie users email and the web address where
     task is that isn't sending comments

    thanks ed

  2. 2 Posted by Coordinator, Wa... on 12 Jul, 2012 11:24 PM

    Coordinator, Wanda Reinholdt's Avatar

    Mine- [email blocked]
    Sheila's- [email blocked]
    Task is at hopebridges.ca

    Wanda Reinholdt
    Director, Actor, Producer, Mentor
    Cell 403 901 5081
    www.reinholdtproductions.ca

    Coordinator at Hope Bridges
    www.hopebridges.ca
    Office 403 983 3640
    Cell 403 901 5081

    Sent from Wanda's IPhone

  3. Support Staff 3 Posted by ed on 13 Jul, 2012 08:08 AM

    ed's Avatar

    Thanks Wanda

    But i need a copy of the web address where the task is - simply copy the
    top address bar (Hilite it and press Ctrl C ) Then Paste it here - using
    Ctrl V

    Thanks ed

  4. 4 Posted by Coordinator Wan... on 13 Jul, 2012 11:45 PM

    Coordinator Wanda Reinholdt's Avatar

    Hi Ed. It is not 1 task. It is any comment on any task that is not coming
    through for Sheila and I on our email. But I can give you an example of a
    task that has a comment that is not coming through. Here is the address:

    https://hopebridges.dooster.net/dash/?tab=show-all
    Task name: Find Agrium Grant Deadline (it is in orange)

    Wanda M. Reinholdt
    Coordinator

    Hope Bridges Society for Creative and Continued Learning
    Mail: Box 50018, Strathaven RPO
    Strathmore, AB, Canada, T1P 1P7
    New Office: Unit #9 104 3rd Avenue
    Strathmore Alberta T1P 1B9
    New Phone: 403-983-3640
    WANDA'S CELL: 403 901 5081

  5. Support Staff 5 Posted by John on 14 Jul, 2012 03:11 PM

    John's Avatar

    OK thanks Wanda

    You are 100% sure that in your settings you are allowing these ?

    Please check and confirm the following

    1) account settings / Configure Alert Settings section

    Check this for each person who is not getting the alerts. Is this set correctly?

    2) Project Options (for the project in question)

    Please also check the permissions levels for for each person who is not getting the alerts (You can see these easily in the users profile - Permissions section, where it shows you what their permissions level is for each project

    Thanks

  6. 6 Posted by Coordinator Wan... on 27 Jul, 2012 03:42 PM

    Coordinator Wanda Reinholdt's Avatar

    So John...just checking this today. Lots of other stuff happening which is
    great.

    So in the alert settings, if the daily digest is checked off, will that
    cancel all the other checks in that section?

    And for the projects, what is the permission level that they have to have to
    receive comments?

    Wanda M. Reinholdt
    Coordinator

    Hope Bridges Society for Creative and Continued Learning
    Mail: Box 50018, Strathaven RPO
    Strathmore, AB, Canada, T1P 1P7
    New Office: Unit #9 104 3rd Avenue
    Strathmore Alberta T1P 1B9
    New Phone: 403-983-3640
    WANDA'S CELL: 403 901 5081

  7. 7 Posted by Coordinator Wan... on 27 Jul, 2012 04:00 PM

    Coordinator Wanda Reinholdt's Avatar

    Ok. At the project level, everyone is a project manager. They should be
    able to get comments etc. right?

    Wanda M. Reinholdt
    Coordinator

    Hope Bridges Society for Creative and Continued Learning
    Mail: Box 50018, Strathaven RPO
    Strathmore, AB, Canada, T1P 1P7
    New Office: Unit #9 104 3rd Avenue
    Strathmore Alberta T1P 1B9
    New Phone: 403-983-3640
    WANDA'S CELL: 403 901 5081

  8. Support Staff 8 Posted by John on 27 Jul, 2012 04:09 PM

    John's Avatar

    Hi Wanda

    in the alert settings, if the daily digest is checked off, will that cancel all the other checks in that section?

    If you uncheck an alert type then you will no longer recieve that type of notification in your email.

    Re Comments : yes correct.

    It amy help to have a look at this visual overview of the permissions

    thanks

    Best wishes

    John

  9. 9 Posted by Coordinator Wan... on 27 Jul, 2012 04:17 PM

    Coordinator Wanda Reinholdt's Avatar

    Well, it is strange because I have been project manager of all projects and
    I had daily digest checked but was not getting a daily digest of anything to
    my knowledge. And I stopped getting comments.

    So now I have unchecked daily digest and have new comments checked. This
    should resume the comments coming to my email right?

    Wanda M. Reinholdt
    Coordinator

    Hope Bridges Society for Creative and Continued Learning
    Mail: Box 50018, Strathaven RPO
    Strathmore, AB, Canada, T1P 1P7
    New Office: Unit #9 104 3rd Avenue
    Strathmore Alberta T1P 1B9
    New Phone: 403-983-3640
    WANDA'S CELL: 403 901 5081

  10. Support Staff 10 Posted by John on 27 Jul, 2012 04:20 PM

    John's Avatar

    Hello

    I think there's been an issue with some daily Updates being sent out. We have been investigating tya and will continue to do so

    re comments: If you have "Task comment:" checked then yes you should get these

    thanks

    John

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