Dooster stopped notifying on completed tasks

Mary Ann's Avatar

Mary Ann

03 May, 2012 01:51 PM

When my client emailed me a task in the past, they would get notified when I marked it as "done". For some reason they are no longer getting those notifications. (Their permissions were set to everything except "project manager.") I don't know exactly when this stopped working, but it was pretty recent.

  1. Support Staff 1 Posted by ed on 03 May, 2012 01:55 PM

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    OK thanks Mary Ann

    Sorry about that

    We're on it !

    Ed

  2. 2 Posted by Mary Ann on 03 May, 2012 02:15 PM

    Mary Ann's Avatar

    I gotta admit the level of service for Dooster is extremely impressive... maybe there's problems here and there, but you guys get right on it. Good work!

  3. Support Staff 3 Posted by ed on 03 May, 2012 06:02 PM

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    Thank you Mary Ann

    I appreciate your kind words ;-)

    Unfortunately my guy says

    I tested notifications quite extensively and can confirm they are working as expected

    the most likely cause is either

    • a configuration problem on their end (e.g. the task is being automatically marked as created by Mary Ann, (see options / emailed into lists who its assigned to

    • they've opted out of alerts, etc)

    • or the notification e-mails are being lost (either bounced back or sent to a spam folder).

    Please get Mary Ann to check these possibilities and confirm

    Thanks Ed

  4. Support Staff 4 Posted by ed on 03 May, 2012 06:03 PM

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    also what is the status of your clients re the tasks? are they assigned or watchers or??

    thanks ed

  5. 5 Posted by Mary Ann Wells on 03 May, 2012 06:19 PM

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    On 5/3/2012 2:02 PM, ed wrote:

  6. 6 Posted by Mary Ann Wells on 03 May, 2012 06:24 PM

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    She is listed as "people" for her account projects as being able to
    view, add and edit tasks (I just assigned her as task manager today to
    see if she'll receive them again.) It would be difficult to put her as a
    "watcher" since she is creating the tasks and emailing them to the
    Dooster board.

    I thought maybe it was because I was marking them "done" by clicking on
    the link in the email. So today, I logged in and marked the task as
    "done" and she says she didn't receive notification.

  7. 7 Posted by Mary Ann Wells on 03 May, 2012 06:25 PM

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    1. She is emailing the task to the Dooster board and it is listed as
    being created by her (the client).
    2. She has not opted out of receiving notifications - I just checked.
    3. That just leaves the messages going into her spam box - which doesn't
    make sense since she was receiving them before.

  8. Support Staff 8 Posted by ed on 03 May, 2012 06:44 PM

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    OK lets just check

    1) Your client emails a task into a list - using the special list emaill address yes?

    2) who is this email assigned to

    3) Is your client shown as the task creator?

    thanks ed

  9. 9 Posted by Mary Ann Wells on 03 May, 2012 06:56 PM

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    Yes, the client emails a task to the list using the special list email
    address.
    The task is assigned to me
    The client shows as the task creator

  10. Support Staff 10 Posted by ed on 03 May, 2012 07:02 PM

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    OK Thank you mary Ann

    let us look into that

    I suspect its to do with the emails. Perhaps we're being treated as a spam entity being relatively new? - so the emails never get past the ISP

    Sorry about the problem

    thanks ed

  11. Support Staff 11 Posted by ed on 04 May, 2012 08:21 AM

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    Hi again

    Sorry my guys are convinced there isnt an issue at our end. But have suggested >>can you get this person's e-mail address, and ideally the approximate time one of the completion notifications should have gone out?

    Thanks ed

  12. 12 Posted by Mary Ann Wells on 04 May, 2012 11:29 AM

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    Don't worry about it - we've decided to respond directly to the client
    when her tasks are completed (she also just added the email address to
    her white list).

  13. Support Staff 13 Posted by ed on 04 May, 2012 12:08 PM

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    OK thanks Mary Ann ;-)

    But do let us know if the problem persists

    Thanks to your report we are hiring a specialist to make sure all these notifications are as spam-filter proof as possible

    Best wishes

    ed

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