Issues creating tasks

Beth's Avatar

Beth

03 Aug, 2011 03:32 PM

When I create a new task, I can set the due date, time, and all the information. However, sometimes when I click on the advanced settings to set it to be a reoccurring task, the reoccurring task menu pops up as completely blank. If I save the task and reopen it, then I can set it as reoccurring. It's happening about 90% of the time I create a new task, but I can't figure out what is causing it to work sometimes and not others. This causes the reoccurring icon to not appear next to the task, so I'm not sure if it's really set to reoccur or not.

I'm using Windows 7 with the latest edition of Firefox.

  1. Support Staff 1 Posted by ed on 03 Aug, 2011 03:54 PM

    ed's Avatar

    Hi Beth

    really sorry to hear this

    Are you sure this is not a speed issue ie your account is on a slightly slow connection - and the pop up is stuggling to load quickly enough? (solution is to wait longer and see if it shows up)

    If not can you let me know what browser you are using?

    thanks ed

  2. 2 Posted by Beth on 03 Aug, 2011 04:49 PM

    Beth's Avatar

    As I said, I'm using Firefox. The most recent version.

    I thought it might be a loading issue. I'm on broadband internet, but it's been known to slow down during peak hours. Sometimes if I wait it shows up, but usually it never loads. I've waiting a LONG time to see if it was a load issue before too.

  3. Support Staff 3 Posted by ed on 03 Aug, 2011 05:27 PM

    ed's Avatar

    OK Beth we will look into it

    repaeated apologies

    ed

    On 3 August 2011 17:48, Beth
    <[email blocked]>
    wrote:
    >

  4. Support Staff 4 Posted by ed on 03 Aug, 2011 07:27 PM

    ed's Avatar

    Beth

    Just to let you know that we won't be back to you on this for a few hours. Our tech guy who deals w this part of the app is in UK and just reported back that he has a family thing on tonight which he cant escape. But he will be checking first thing UK am

    Meanwhile if you try again and there's any change pls update

    Thanks

    ed

  5. 5 Posted by Beth on 03 Aug, 2011 08:08 PM

    Beth's Avatar

    Ed, that's fine! It's not life or death and I can easily just save it and reopen it, then the pop-up works. So, there is a work around in the mean time. It's only a bit of a pain :)

    Thanks.

  6. Support Staff 6 Posted by ed on 04 Aug, 2011 06:38 PM

    ed's Avatar

    Hey Beth

    That one is fixed

    However we need more info from you on the other one - recurring tasks - becuase we couldn't repro it

    Pls see that ticket

    thanks for your patience Beth

    Best wishes

    ed

  7. ed closed this discussion on 04 Aug, 2011 06:38 PM.

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