Link to tasks

Ana Zaia's Avatar

Ana Zaia

28 Jul, 2011 07:25 PM

Hello,

Every time I click on a task within a project, I get a blank square instead of the actual task box description.
This is happening to everyone in the company, not just me.

I hope we can get this solved soon.

Thank you,

Ana

  1. 1 Posted by Susan on 28 Jul, 2011 07:54 PM

    Susan's Avatar

    Hi Ana -

    I'm sorry for the problem. I have relayed this to our team and they are investigating it. Someone will be back with an answer soon.

    Susan

  2. 2 Posted by Cris on 30 Jul, 2011 07:00 AM

    Cris's Avatar

    Hello Ana,

    Thank you for your patience.

    We've looked in to the problem on your account but are having some trouble in recreating it. Could you provide a bit more information on the issue, notably:

    The browser(s) you are experiencing the problem with.
    A project and task in your account which the problem appears on.
    Whether the issue is that the task edit box appears completely blank, or whether it's just the description field that remains blank when a description is expected.
    A screenshot if possible.

    With this information I'm certain we can get this issue resolved for you quickly and I apologise for the inconvenience.

    Best Regards,

    Cris

  3. Support Staff 3 Posted by ed on 30 Jul, 2011 11:52 AM

    ed's Avatar

    Hi Ana

    Is this still a problem for you guys?

    If so please send us more info as per above

    But also check your speed connection.

    If your connection is too slow this will affect loading of tasks etc

    You can check your speed at speedtest.net and let us know what your DOWNLOAD speed is

    Thanks ed

  4. 4 Posted by Ana Luiza on 01 Aug, 2011 06:06 PM

    Ana Luiza's Avatar

    What happens is, when I click on the task, the task box appears completely blank.

    I attached a picture of it.

    Let me know if this helps.

    Regards,

    Ana Luiza Zaia
    Assistente de Importação | Import Assistant
    Unique Motors | Arai Helmets Brazil
     +55 16 3238 4343
    www.uniquemotors.com.br - Hotsite | Webstore

    -----Mensagem original-----
    De: Cris [mailto:[email blocked]]
    Enviada em: sábado, 30 de julho de 2011 03:59
    Para: [email blocked]
    Assunto: Link to tasks [Problems]

  5. Support Staff 5 Posted by ed on 01 Aug, 2011 06:29 PM

    ed's Avatar

    Hi Ana

    OK sorry about this

    It seems this is a bug that happens if you use Internet Explorer

    Can you use Firefox or chrome until we fix it?

    thanks ed

  6. 6 Posted by Ana Luiza on 01 Aug, 2011 06:35 PM

    Ana Luiza's Avatar

    That's ok, just let me know once it is fixed, thanks!

    Ana Luiza Zaia
    Assistente de Importação | Import Assistant
    Unique Motors | Arai Helmets Brazil
     +55 16 3238 4343
    www.uniquemotors.com.br - Hotsite | Webstore

    -----Mensagem original-----
    De: ed [mailto:[email blocked]]
    Enviada em: segunda-feira, 1 de agosto de 2011 15:28
    Para: [email blocked]
    Assunto: Link to tasks [Problems]

  7. Support Staff 7 Posted by ed on 01 Aug, 2011 06:55 PM

    ed's Avatar

    Thanks

    It is proving a severe issue that Internet Exploer is having w the
    type of software Dooster is built with.. Other applications are also
    experiencing it

    So I don't think it will be fixed very soon. unfortunately...

  8. 8 Posted by Edward Parry on 01 Aug, 2011 09:40 PM

    Edward Parry's Avatar

    Hey Ana

    One of our guys found the fix
    It should be live now or very soon

    Really sorry about the problem

    Best wishes
    Ed

  9. Support Staff 9 Posted by ed on 06 Aug, 2011 11:31 AM

    ed's Avatar

    OK closing this off now

  10. ed closed this discussion on 06 Aug, 2011 11:31 AM.

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