Invitation Email Not Sent/ Received

Deric Tay's Avatar

Deric Tay

25 Apr, 2018 03:06 AM


I've triggered Invitation emails but they are not sent.
- First sent about 16 hrs ago. Resent again but its still not received.
- Sent invite to myself with 'alternate email', still not received.
- Checked junk/spam folder.

Please assist.


  1. Support Staff 1 Posted by John on 25 Apr, 2018 08:14 AM

    John's Avatar

    Sorry to hear that Deric.

    1) Have you whitelisted in your email provider?

    2) Can you email me at john at

    Your account name ie
    The emails used

    Thanks John

  2. 2 Posted by Deric Tay on 25 Apr, 2018 08:18 AM

    Deric Tay's Avatar

    Thanks for your mail.

    I am on medical leave and will be back on 27 April. Should you have urgent matters, please drop me a text and I will get back to you soonest.


  3. Support Staff 3 Posted by John on 14 May, 2018 06:38 PM

    John's Avatar

    Hi Deric

    Was this issue resolved?


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