Dooster Email notifications

JAMES ROBBINS's Avatar

JAMES ROBBINS

20 Mar, 2018 06:55 PM

I need to find out how you setup Email notifications within the system for upcoming due dates and such

Please reply via email. I received no correspondence on my previous request

  1. Support Staff 1 Posted by John on 20 Mar, 2018 11:50 PM

    John's Avatar

    Hi James

    Notifications will come out automatically to your user email - unless you have blocked these in settings.

    Does that answer your question?

    Sorry we missed your previous request. Let us know if you still need help with that

    Best wishes

    John

  2. 2 Posted by James Robbins on 21 Mar, 2018 07:49 PM

    James Robbins's Avatar

    Hey John,
    Where is that setting in the settings? I have a user who is not able to get the emailed updates but we were unable to find this option in settings?

    Thanks
    James

  3. Support Staff 3 Posted by ed on 21 Mar, 2018 08:01 PM

    ed's Avatar

    Hi James

    You have options in Main settings ie see link at top right of the screen... plus each project has similar settings

    If you can't solve it then you might want to give us access to your account - plus the details on the issue - then we can look at it for you (Yu'd need to send the account access ie usr / pwrd

    (don't worry unless you're neo-nazis or isis etc planning something baad etc we're really not interested in your work :)

    But I do understand if you don't feel comfortable with that

    The alternative is to do a screencast video like Jing or Tinytake to outline the exact issue

    Best wishes

    John

  4. Support Staff 4 Posted by ed on 21 Mar, 2018 08:05 PM

    ed's Avatar

    PS sign in as the user in question and adjust their "account settings"

    To get the user login details clcik on username and use the "resend email" in the profile

  5. 5 Posted by James Robbins on 02 Apr, 2018 09:32 PM

    James Robbins's Avatar

    Hey Ed,
    Thanks for the follow up, the Re-send email activation did not work, however, it did send the email so I know the email is correct.

    Thanks
    James

  6. Support Staff 6 Posted by ed on 03 Apr, 2018 10:33 AM

    ed's Avatar

    Hi James

    Let us know if / when you need any more help with this

    Best wishes

    ed

  7. 7 Posted by James Robbins on 18 Apr, 2018 08:21 PM

    James Robbins's Avatar

    Hello,
    Sorry for no response I didn't realize this was responded to.

    Please assist with this issue.

    JosieD
    bbuw3QSqZv

    Thanks,
    James

  8. Support Staff 8 Posted by ed on 19 Apr, 2018 09:13 AM

    ed's Avatar

    Hi James

    Thanks for the creds but we also need the account name/ addresss ie xxx.dooster.net

    and the email in question

  9. 9 Posted by James Robbins on 19 Apr, 2018 12:36 PM

    James Robbins's Avatar

    Hey John the problem is they aren't coming automatically. We don't see a spot to block it either. Please advise

  10. 10 Posted by James Robbins on 19 Apr, 2018 12:39 PM

    James Robbins's Avatar

    Disregard previous email. I misread the email string and replied to a previous part. The address should be pntastore.dooster.net.

    Thanks
    James

  11. Support Staff 11 Posted by John on 19 Apr, 2018 02:10 PM

    John's Avatar

    Hi James

    For some reason JosieD's permissions are greyed out in both projects. (Your account is old so this could be for any number of legacy reasons)

    https://edwardjparry-gmail.tinytake.com/sf/MjUzNDcyMV83NjE3NDcz

    Best thing is for you to delete her then re-add her to each project

    John

  12. 12 Posted by James Robbins on 20 Apr, 2018 10:10 PM

    James Robbins's Avatar

    Hey Dooster support,
    Just following up on this ticket. Unfortunately I am not a user of the system (just a technician). Could you provide us directions to remove/add projects?

    Thanks

    James Robbins | Systems Engineer

    Tel.
    [email blocked]

    How am I doing? Please contact my manager, Jason Hagens at: 206-436-3025 with any feedback.

  13. Support Staff 13 Posted by John on 21 Apr, 2018 12:33 PM

    John's Avatar

    Hi James

    If you're a technician then how about reading the manual :)

    https://dooster.net/wp/knowledge-base/

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