on 09 Aug, 2016 02:08 PM
I was not receiving the invitation to join Dooster which had been set up
for me, or any emails. I temporarily changed the email to my partners and
everything arrived with him. He forwarded me the emails. I then could
access Dooster and tried to change my email back to mine after this. Again
nothing is coming through.
I have checked Webmail for my virgin account where they have a spam
folder. This does not contain anything from you so it does not appear to
be arriving with them at all.
on 10 Aug, 2016 12:20 AM
Since I could not receive the emails it was temporarily reset to my
partners email. Once I got in to Dooster I reset it to my own hoping it
would work once I started things off but it didn¹t. It is still set to my
virgin email and nothing is coming through.
My email normally comes from virgin to outlook¹ and although it has a
junk folder some emails are stopped by virgin at source and dot get to my
outlook folder. When this happens, I can check webmail directly online and
see whether anything went into the spam folder at source. When I did this
there was nothing from Dooster in the spam folder.
Perhaps you can check to see if you have any virgin.net email addresses
set up on Dooster or whether I am the first? I did google this issue but
could not find anything. Also if you can check that the messages I should
have received from Dooster definitely register as sent. I assume you can
see the transfer of emails going out from your server? In fact it might be
helpful to have an exact example that you have a record of being sent at a
particular date/time. I can use this info when I contact virgin to see if
they can help.