Unhandled Exception trying to log in

ann-marie's Avatar


25 Jul, 2011 11:52 AM

I am a new user and when I try to access my account I'm getting this message:

Unhandled Exception

An unhandled exception was thrown by the application.

I am also trying to access a project a colleague invited me to join and get the same message. Appreciate some help.
Thank you!

  1. 1 Posted by Susan on 25 Jul, 2011 11:55 AM

    Susan's Avatar

    Hi Ann-Marie -

    Thank you for making us aware of this issue. I've forwarded your question to our team for review, and someone will be back with an answer shortly.


  2. Support Staff 2 Posted by ed on 25 Jul, 2011 01:00 PM

    ed's Avatar


    Sorry about that

    Please let us know your username and subdomain (account name)


  3. 3 Posted by ann-marie on 25 Jul, 2011 04:56 PM

    ann-marie's Avatar

    Username amrohe
    The url I set up on your site is http://chaosisbliss/dooster.net
    The url I am trying to access (and should have permission for) is

    The email from my colleague had this link and I received the error message
    with this too:
    Please click on the link below to start sharing the project.

    Thank you.

    *Ann-Marie Rohe*

    Owner, Chaos Is Bliss

    Connect with me: [image: Facebook] <http://facebook.com/chaosisbliss> [image:
    Twitter] <http://twitter.com/chaosisbliss10> [image:
    My latest post: Indiana State Fair 2011 Discounts & Free
      Signature powered by
    On Mon, Jul 25, 2011 at 9:00 AM, ed <
    [email blocked]> wrote:

  4. Support Staff 4 Posted by ed on 25 Jul, 2011 07:55 PM

    ed's Avatar

    OK thanks for the info

    (and very sorry about that)

    we're on it and will advise asap



    On 25 July 2011 17:55, ann-marie <
    [email blocked]> wrote:

  5. Support Staff 5 Posted by ed on 26 Jul, 2011 04:28 PM

    ed's Avatar

    Hi Ann-Marie

    repeated apologies about the issue

    OK I think it is solved

    here's what one of the tech guys said

    I've looked in to this bug and found the exception was being thrown by a strange username not being able to match correctly. I've created a fix so the error doesn't appear which I will push to live shortly.

    Can you let the user know that the problem should be resolved now and if she has any further issues to inform us?




Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

18 May, 2024 05:38 AM
23 Aug, 2023 03:42 AM
23 Jul, 2023 09:59 AM
09 Aug, 2021 09:09 AM
17 Jun, 2021 06:21 PM