Problem attaching files

Brian's Avatar

Brian

09 Mar, 2016 03:42 PM

From my laptop, I am unable to attach files. When I hit the "Attach a file or Link" prompt in my new task bar, it shows that it's working but never brings me to the place to upload...just keeps working. Is there an update I need? I am able to do this from my other computer. Thaks!

  1. Support Staff 1 Posted by John on 09 Mar, 2016 03:47 PM

    John's Avatar

    Hi Brian

    Can you give us more details about your laptop and its OS

    Thanks John

  2. 2 Posted by brian on 10 Mar, 2016 03:28 PM

    brian's Avatar

    Hi John,

    My laptop it an "HP Elite Book 840 G2" running windows 10. I tried to
    leave a dooster comment today on a task which I have rights to and it
    said I was not authorized. I was able to make the comment on my home
    computer. This in addition to the inability to attach files makes it
    pretty darn difficult to use this computer for work. Any ideas would be
    greatly appreciated. Thanks-Brian

    ---
    Brian Schopfer
    Grain Surfboards NY
    401-662-5916

  3. Support Staff 3 Posted by John on 10 Mar, 2016 05:07 PM

    John's Avatar

    Hi Brian

    what browser are you using?
    John

  4. 4 Posted by brian on 10 Mar, 2016 05:13 PM

    brian's Avatar

    I am using Microsoft edge on the computer that is not working properly.
    Will try another browser. Is there one you recommend?

    ---
    Brian Schopfer
    Grain Surfboards NY
    401-662-5916

  5. 5 Posted by brian on 10 Mar, 2016 05:19 PM

    brian's Avatar

    Seems to be working with Google Chrome. Thanks!

    ---
    Brian Schopfer
    Grain Surfboards NY
    401-662-5916

  6. Support Staff 6 Posted by John on 10 Mar, 2016 05:40 PM

    John's Avatar

    OK thanks Brian

    yes the best browsers are Chrome and Firefox.

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