tag:dooster.tenderapp.com,2011-05-09:/discussions/problems/2481-missing-infoThe Online Business Managing Tool: Discussion 2016-02-17T18:21:59Ztag:dooster.tenderapp.com,2011-05-09:Comment/391850552016-02-16T18:10:43Z2016-02-16T18:10:43ZMissing info<div><p>Hi Jim</p>
<p>Sorry to hear that.</p>
<p>Please tell me more.</p>
<ul>
<li>
<p>Is this a new account?</p>
</li>
<li>
<p>How many tasks have gone - approx</p>
</li>
<li>
<p>and how did you create them?</p>
</li>
</ul>
<p>John</p></div>Johntag:dooster.tenderapp.com,2011-05-09:Comment/391850552016-02-16T18:13:02Z2016-02-16T18:13:02ZMissing info<div><p>Relative new account. We had around 30 to 40 task that are gone
with the exception of mine and I am the owner. One person created
the task and assigned them to different people.</p></div>Jim Crosstag:dooster.tenderapp.com,2011-05-09:Comment/391850552016-02-16T18:20:49Z2016-02-16T18:20:49ZMissing info<div><p>Thanks Jim</p>
<p>That's very odd... All our test accounts are working fine.</p>
<p>If you are syncing w Google you should be able to see the tasks
in your Google calendars (ie one calendar = one dooster
project)</p>
<p>however and they have been deleted in Google that would erase
them from Dooster...</p>
<p>Maybe start by checking that...</p>
<p>Thanks John</p></div>Johntag:dooster.tenderapp.com,2011-05-09:Comment/391850552016-02-16T18:33:53Z2016-02-16T18:33:53ZMissing info<div><p>I don't think Google is the issue. Is there anything you can do
to look into my account to see what is going on. I want to continue
with Dooster but I need to have confidence my info is stable.</p></div>Jim Crosstag:dooster.tenderapp.com,2011-05-09:Comment/391850552016-02-16T18:51:30Z2016-02-16T18:51:30ZMissing info<div><p>Hi Jim</p>
<p>OK I had a quick look at your account settings. I see you have
google sync turned on.</p>
<p>As I said you should be able to see the tasks in your Google
calendars (ie one calendar = one dooster project)</p>
<p>however if they have been deleted in Google that would erase
them from Dooster...</p>
<p>Please start by checking that...</p>
<p>2) The only way tasks can disappear is if they have been deleted
(has anyone in your team possibly done that?)</p>
<p>Thanks John</p></div>Johntag:dooster.tenderapp.com,2011-05-09:Comment/391850552016-02-16T20:43:04Z2016-02-16T20:43:04ZMissing info<div><p>Hi Jim</p>
<p>Just checking in on this - and sorry to hear about the
issue.</p>
<p>Have you made any progress at your end?</p>
<p>(There really don't seem to be any issues at our end...)</p>
<p>Something else that might help is is did you activate the daily
email / back ups for your projects?</p>
<p>Best wishes</p>
<p>ed</p></div>edtag:dooster.tenderapp.com,2011-05-09:Comment/391850552016-02-17T11:33:40Z2016-02-17T11:33:40ZMissing info<div><p>Hi Jim</p>
<p>One of our coders checked this:</p>
<p>"There's nothing untoward showing in the logs or the test
accounts. It's actually very difficult to delete a task in Dooster,
really only the following scenarios that can make it happen:</p>
<ul>
<li>Task is manually deleted in the Edit window (most people hit
'complete' instead)</li>
<li>Task is manually / group deleted using the checkboxes</li>
<li>Tasks are deleted in a shared account</li>
<li>The tasklist containing the tasks is deleted (this will wipe
the tasks within it as well)</li>
<li>Likewise deleting a project will wipe the tasks contained
within it</li>
<li>They are deleted via Google sync. Again for a task created in
Dooster to get deleted, the user would have to manually delete the
task in their Google calendar.</li>
</ul>
<p>I'd suggest the last two are the most likely candidates (barring
a team member's action) ie we're on the right track with the
questions to the client. There isn't too much we can do
unfortunately without knowing a bit more info, like - roughly when
were the tasks deleted, did they all disappear at once and were
they all part of the same tasklist / project and is that gone too?
Also double check he's not using account sharing."</p>
<p>Jim please let me know if this is still an issue which we can
help with at our end.</p>
<p>Thanks ed</p></div>edtag:dooster.tenderapp.com,2011-05-09:Comment/391850552016-02-17T14:53:34Z2016-02-17T14:53:34ZMissing info<div><p>Problem solved. Task were being deleted instead of being marked
complete. Thanks for the help and the follow up.</p></div>Jim Crosstag:dooster.tenderapp.com,2011-05-09:Comment/391850552016-02-17T15:26:10Z2016-02-17T15:26:10ZMissing info<div><p>No problem Jim</p>
<p>We're considering removing the ability to delete tasks - it's
caused issues in the past aswell. Please let me know if you have
any particular views on that.</p>
<p>ed</p></div>edtag:dooster.tenderapp.com,2011-05-09:Comment/391850552016-02-17T18:21:57Z2016-02-17T18:21:58ZMissing info<div><p>Impressive support. Good to see that. Just want to say I
wouldn't remove the delete option.</p></div>Jason