Rogue Tasks

Claire's Avatar

Claire

08 May, 2015 11:02 AM

Hi

We seem to be having a number of rogue tasks appearing on our dashboard, under the task name Google Tasks. This isn't something which we have set up, but it is duplicating an existing General tasks. It's very frustrating as it's clogging up our dashboard - is anyone else having this problem or do you know how we can stop it from happening?

Thanks,

Claire

  1. Support Staff 1 Posted by ed on 08 May, 2015 11:47 AM

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    Hi Claire

    Sorry about that

    I think this is the issue http://dooster.net/wp/troubleshooting/duplicating-tasks/

    Thanks ed

  2. 2 Posted by Claire White on 08 May, 2015 01:03 PM

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    Hi

    Thanks for that, we have now tried to deactivate the sync with Google
    calendars.

    Also, we have 2 users which we need to remove from the system as we have 2
    new team members who need to be added. We've used the various search
    options in Dooster Help to try and work out how to do this but we've been
    unsuccessful - can you shed any light on this for us? The 2 names to be
    removed are Abigail and Amanjeet.

    [image: Inline images 1]

    Many thanks

    Claire

    Kind Regards

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  3. Support Staff 3 Posted by ed on 08 May, 2015 01:43 PM

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  4. 4 Posted by Claire White on 14 May, 2015 08:44 AM

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    Hi - is there a problem with Dooster today as we can't access it at all?
    Also a lot of our tasks have been disappearing this week - there have been
    many glitches over the last couple of weeks.

    If you could get back to me asap that would be great,

    thanks

    Claire

    Kind Regards

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  5. Support Staff 5 Posted by ed on 14 May, 2015 09:30 AM

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    Hi Claire

    Sorry there's a problem with the server - we're working on it

    This is not the same as the other issues

    Did you check this http://dooster.net/wp/people-and-permissions/deleting-removing-people/

    Thanks ed

  6. Support Staff 6 Posted by ed on 14 May, 2015 09:33 AM

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    OK it is back online now. Very sorry about that

    we will move our hosts in the next few weeks so these incidents should happen much less often...

    Thank you for your kind patience

    Best wishes

    ed

  7. 7 Posted by Claire White on 14 May, 2015 09:34 AM

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    Yes we've sorted that issue out now, thanks for your help on that.

    We are just finding that tasks have disappeared as the recurring is taken
    out automatically - it's happened too many times to be human error as we're
    all constantly checking that we're clicking on the right buttons so that we
    don't mess the tasks up! Some tasks which were on the dashboard on Tuesday
    were not in there yesterday, even though they hadn't been marked as
    complete nor had anything else been changed within the task.

    Luckily we have a manual spreadsheet which we can use to cross reference
    with Dooster, but it does seem that a handful of tasks which are due to
    recur each month have to be manually reinstated on a weekly basis.

    Thanks,

    Claire

    Kind Regards

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  8. Support Staff 8 Posted by ed on 14 May, 2015 10:02 AM

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    Ah this might be related to a known bug

    is this happening in the "owners" account - or with project managers?

  9. 9 Posted by Claire White on 14 May, 2015 10:15 AM

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    It's with everyone, from co-ordinators to project managers?

    Kind Regards

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  10. Support Staff 10 Posted by ed on 14 May, 2015 10:17 AM

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    OK but can you check the original "owner" account and confirm if it's happening there? - if that's easy?

    thanks

  11. 11 Posted by Claire White on 14 May, 2015 11:16 AM

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    Yes the same problem is occuring in the owner's account, here's a screen
    shot of the random Google Tasks which shouldn't be there:

    [image: Inline images 1]

    Last week we unticked the box to stop the tasks syncing with Google, but
    the has automatically been ticked again this morning - we haven't done this
    manually.

    There are still a number of tasks which should be appearing on tomorrow's
    list, however these can't be seen in the Dashboard.

    If it's a server issue is best for us to leave it for today until things
    have settled and try again tomorrow? I don't want to create a new batch of
    tasks just in case the old ones become reinstated!

    Thanks

    Claire

    Kind Regards

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  12. Support Staff 12 Posted by ed on 14 May, 2015 11:40 AM

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    OK we're looking into it

    Thanks ed

  13. Support Staff 13 Posted by ed on 14 May, 2015 01:48 PM

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    Hi Claire

    Ok, what you sent earlier is actually a third issue - the one we've already
    covered above in the thread. If you're seeing "Google Tasks"
    it's because you're importing tasks from Google that don't exist in
    Dooster - or as a result of the known time sync bug in the Google API.

    It's worth noting though that Google Sync cannot be automatically
    re-enabled, someone must have re-enabled it or it wasn't properly
    disabled the first time. It can be any user on your account that has
    the sync enabled, so you need to check that all users are disabled,
    log out, log back in and check it's still disabled.

    Please do that and confirm if the problem persists after 24 hours

    thanks

    PS still looking at the recurring tasks issue

  14. Support Staff 14 Posted by ed on 14 May, 2015 01:59 PM

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    Hi again

    re > tasks have disappeared as the recurring is taken
    out automatically

    Can you confirm that the problem is that after a certain amount of recurrences, the task stops recurring on it's own?

    Can you give a couple of specific examples of a task where this has happened?

    thanks

  15. 15 Posted by Claire White on 14 May, 2015 02:25 PM

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    The tasks stop recurring on their own - some of these tasks have been in
    operation for a couple of years, so quite why they're having problems now
    I don't know!

    These are tasks which should recur for next week, however for some reason
    the recurring has been removed from them:

    Locum Select
    Resolve Physiotherapy
    Advanced Appearance/Pink Hair Solutions (not the social campaign, these are
    all in the Monthly SEO Campaign projects)

    I just want to reiterate that the recurring hasn't been removed from the
    tasks by our team - there are only 4 of us who use the system and we are
    all well aware of how to create new tasks so that they recur, plus how to
    mark them as complete for that month but so they will still appear on the
    relevant date next month.

    Thanks

    Claire

    Kind Regards

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  16. Support Staff 16 Posted by ed on 14 May, 2015 03:07 PM

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    OK thanks Claire

    ed

  17. Support Staff 17 Posted by ed on 22 May, 2015 08:22 AM

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    Hi Claire

    Just to let you know that we're still looking into this issue. Apologies for the delay.

    Best wishes

    ed

  18. Support Staff 18 Posted by ed on 29 May, 2015 11:15 AM

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    Hi Claire

    Apologies for the delay but this has taken a lot of work.

    One of our devs has been looking at both of the reported issues for several days but as of yesterday has been completely unable to recreate either of them.

    To save yourself the read; Can you confirm if the issue is still present or any further instances have happened since you reported the bug, and if not can you report it if it happens again?

    Here's what he reported:

    Regarding the first issue - it is an account sharing problem but there's already code in place to handle this. It looks as though when I did the recurring changes some time ago I put code specifically in place so that the recurring record is held by the 'master' task record (typically the one that was originally created) and that all shared instances simply pull and save to that info. In all of our tests it's working, and I've even put together an automated test that absolutely hammers it (it creates 5 dummy accounts, shares a project between each of them, then tests various recurring edits) and it hasn't failed once.

    The only conclusions I've been able to draw were that:

    1 - The task had somehow managed to pick up it's own dummy recurring record
    2 - The project was a share of a share and somehow replicated the task as a nested replication (e.g. task is a copy of a copy)
    3 - The form data being presented was incorrect (e.g. the browser was loading a cached version of the form)

    After analysis on the live data, I decided that option 1 was the most likely. Option 2 is impossible (there isn't a single instance of this on that account), Option 3 is technically possible (we've had it before) but there's nothing we can do about it. Therefore I've concentrated on Option 1 being the possibility and have slightly reworked the recurring record retrieval mechanism so that if the task is a replica it will always return the recurring info from the master if it's available.

    Fix was deployed a short while ago - let me know if the issue is still present (although we will be pretty much back to the drawing board if it is .. so I hope not!)

    Re the recurring tasks stopping after a while (part 2 of this bug), I'm sorry but I'm at a loss to recreating this. We have an automated test which recurs a series of test tasks over and over, and it does so without fail. The mechanism itself is sound.

    It's probably worth noting though that there are a couple of conditions that can cause a task not to recur properly, these are:

    1 - If the task has no due date set, it can have problems (although it will try to use the current date in place of this)
    2 - If the celery or cron process executing the recur is terminated early (this has not presented itself in tests, but is a slim possibility in a live environment)

    We've pretty much ruled out everything else so far.

    Without being able to recreate the issue I'm afraid it's hunting a needle in a haystack. I'm aware the user has specifically stated that it can't be human error, but so far we've found no evidence that it can be anything else outside of the two possibilities above.

    @Claire Can you confirm if the issue is still present or any further instances have happened since you reported the bug, and if not can you report it if it happens again?

    Many thanks
    ed

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