Problem with user Valery

Effi's Avatar

Effi

19 Sep, 2014 04:43 PM

Hello,
I have a problem with user Valery.
She can see all the tasks in task list B2C sales only if she is the manager of the project.
If she is not the manager, she is able to see only some of the tasks.

This bug has repeated a few times with few our users.
Please help,
Effi.

  1. Support Staff 1 Posted by John on 19 Sep, 2014 04:58 PM

    John's Avatar

    Hi Effi

    I doubt that's a bug. Please check Valery's permission levels.

    Please check the guide eg this article https://dooster.tenderapp.com/kb/troubleshooting/team-member-cannot...

    John

  2. 2 Posted by Effi G on 19 Sep, 2014 05:22 PM

    Effi G's Avatar

    Hello John,
    Of course i checked her permission level. This is why I think it is a bug.
    We have 8 users, and I configured all of them, mostly without any problems.
    There is no permission level that allows her to see only some of the tasks
    in the project (and this is what happens). The only permission level that
    allows her to see all the task is the manager permission level.
    Can you get into her account and see her tasks?
    Effi.

  3. Support Staff 3 Posted by John on 19 Sep, 2014 07:05 PM

    John's Avatar

    Hi Effi

    There is no permission level that allows her to see only some of the tasks in the project

    Actually there is. What is her permission level now?

    Thanks John

  4. Support Staff 4 Posted by John on 20 Sep, 2014 10:10 AM

    John's Avatar

    Hi Effi

    Hopefully this is now sorted out. If not we'll be happy to look inside the account. If so please PM me your log in details

    Thanks John

  5. 5 Posted by Effi G on 20 Sep, 2014 02:43 PM

    Effi G's Avatar

    Dear John,
    Here are her permissions:

    [image: Inline image 1]

    Is there a reason she can't see all the tasks in B2C project?

    Thanks,
    Effi.

  6. 6 Posted by Effi G on 20 Sep, 2014 03:01 PM

    Effi G's Avatar

    Hello John,
    Continuing my previous email,
    You can log into her account:

    HIDDEN

    Thanks,
    Effi.

  7. Support Staff 7 Posted by John on 22 Sep, 2014 10:31 AM

    John's Avatar

    Hi Effi

    Please see this https://dooster.tenderapp.com/kb/people/permissions-access-map

    If she is allowed to "add items" she cannot see tasks assigned to others. Is that the problem?

    thanks John

  8. 8 Posted by Effi G on 23 Sep, 2014 04:14 AM

    Effi G's Avatar

    Dear John,
    Is there a permission level that allows to see the tasks that are assigned
    to others, without granting manager permission?
    Thanks,
    Effi.

  9. Support Staff 9 Posted by John on 23 Sep, 2014 08:10 AM

    John's Avatar

    Yes. You could make her a "Task Watcher?"

    https://dooster.tenderapp.com/kb/people/task-watchers

    Checkout other aspects of the permissions feature here

    https://dooster.tenderapp.com/search?t=f&q=permissions

    Thanks John

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