Exporting contacts

Mandy's Avatar

Mandy

27 Aug, 2014 12:35 PM

Hi
When I am trying to export contacts on the Dooster account, it is literally showing all the details on one screen and it isn't showing a file as such? How do I export this into an excel file?
Thanks
Mandy

  1. Support Staff 1 Posted by John on 27 Aug, 2014 01:22 PM

    John's Avatar

    Hi Mandy

    Please check this article in the KB

    https://dooster.tenderapp.com/kb/contacts-crm/importing-exporting-y...

    Thanks John

  2. 2 Posted by Mandy on 27 Aug, 2014 01:33 PM

    Mandy's Avatar

    Hi
    This doesn't answer my question?
    I am exporting. This says it will put the contacts into a CSV file, all I see is a screen full of data? Should I see a file?
    Thanks
    Mandy

  3. Support Staff 3 Posted by John on 27 Aug, 2014 02:15 PM

    John's Avatar

    Hi Mandy

    Further down it says this

    Use the export button to quickly produce a CSV file. You can then upload this into any other software.

    Have you tried that?

    Pls send a screenshot if you still have issues

    Thanks John

  4. 4 Posted by Mandy on 27 Aug, 2014 04:32 PM

    Mandy's Avatar

    Hi
    Sorry I didn't see you reply.
    Yes, I have done this several times and just get lots of data. Copy enclosed on the screenshot.
    Thanks
    Mandy

  5. Support Staff 5 Posted by John on 28 Aug, 2014 09:26 AM

    John's Avatar

    Hi Mandy

    OK sorry it seems we have a bug. We'll fix it asap and let you know

    Thanks for your patience

    John

  6. Support Staff 6 Posted by John on 29 Aug, 2014 10:31 AM

    John's Avatar

    Hi Mandy

    We fixed that last night - sorry for the delay in advising you

    Please check it works for you now and advise if any issues

    Repeated apologies for the problem

    Best wishes

    John

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