Dooster Issue

Jessica Yang's Avatar

Jessica Yang

27 Mar, 2014 06:47 PM

Hi,

Our team is experiencing a problem with Dooster. When we click on the Overdue Items in the Project Overview, it shows up as No Tasks Due. How can this be fixed?

Thank you,

Jessica

  1. Support Staff 1 Posted by John on 27 Mar, 2014 07:03 PM

    John's Avatar

    Hi Jessica

    Sorry about that

    Are you sure that:

    1) you actually have overdue tasks in that project?

    check by creating a task and make the date in the past...

    2) or that the person looking has sufficient permissions?

    Thanks John

  2. 2 Posted by Jessica Yang on 27 Mar, 2014 07:37 PM

    Jessica Yang's Avatar

    Hi John,

    What kind of permissions does that person need in order for the overdue tasks to be available to them?

    Thanks,

    Jessica Yang
    Financial Information Accountant
    Solugenix Corporation
    14605 N Airport Dr, Ste 217
    Scottsdale, AZ 85260
    Office: 480-553-8967
    Int Ext: 1413
    Mobile: 480-457-9022
    [email blocked]

  3. Support Staff 3 Posted by John on 28 Mar, 2014 06:52 PM

    John's Avatar

    Hi Jessica

    Very sorry I missed your response yesterday - ironically I was just going to check in with you to see if the issue was resolved for you

    You can read about permissions here https://dooster.tenderapp.com/kb/people/permissions-access-levels

    also check related articles here

    https://dooster.tenderapp.com/search?t=f&q=permissions

    We have checked carefully and there is no issue with overdue tasks not displaying correctly. If you still think there's a problem please explain it the easy way ;-)

    https://dooster.tenderapp.com/kb/tips-and-tricks/heres-a-great-way-...

    Thank you

    John

  4. Support Staff 4 Posted by John on 28 Mar, 2014 10:18 PM

    John's Avatar

    Hi Jessica

    Please let me know if you still can't see the overdue tasks

    John

  5. 5 Posted by Jessica Yang on 28 Mar, 2014 10:22 PM

    Jessica Yang's Avatar

    Hi John,

    I can see my overdue tasks but my teammates wasn't able to. I will let you know if we have more issues.

    Thank you,

    Jessica Yang
    Financial Information Accountant
    Solugenix Corporation
    14605 N Airport Dr, Ste 217
    Scottsdale, AZ 85260
    Office: 480-553-8967
    Int Ext: 1413
    Mobile: 480-457-9022
    [email blocked]

  6. Support Staff 6 Posted by John on 29 Mar, 2014 12:00 AM

    John's Avatar

    Thank you Jessica

    I bet that is because of their permission levels :)

    Please let me know if we can help further

    Best wishes

    John

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