Login issues using the iPhone app

Hameed's Avatar

Hameed

22 Jul, 2011 06:02 PM

  1. I created an account on the website from my pc, logged, created a project and a task
  2. I also responded to the email that dooster sends out for a new account and activated my account
  3. Got on my iphone 4, downloaded the dooster app, however it won't let me login with the same credentials that I can login with using my pc.

Any suggestions as to what may be causing this issue?

  1. 1 Posted by Susan on 22 Jul, 2011 06:07 PM

    Susan's Avatar

    Hello Hameed -

    I'm sorry you're having difficulty with your iPhone app for Dooster. I will forward this question to our team immediately and have a response for you as soon as possible.

    Susan

  2. Support Staff 2 Posted by ed on 22 Jul, 2011 06:37 PM

    ed's Avatar

    Hi Hameed

    Thank you for contacting us

    Hmm It works OK for us.

    Is this maybe a slow connection? (The first time the account loads on the
    iphone can take quite a long time - this is made much worse if the
    connection is slow

    (Note to anyone wondering which phone to buy: Android does not have these
    issues. It is WAAAAY faster on android phones ;-)

    Please try again, allow a few minutes and let us know if it doesnt work

    thanks ed

    On 22 July 2011 19:03, Hameed <
    [email blocked]> wrote:

  3. 3 Posted by hameed on 22 Jul, 2011 06:48 PM

    hameed's Avatar

    Tried it again. No luck

    When I launch the app, it has a field to key in the account name which
    I'm assuming is my login ID. So I type that in and then the screen
    refreshes and second screen comes up with two fields - login and
    password. I type in the sane login name as the first screen and my
    password and then after a couple of seconds the screen refreshes and
    it comes back. No error message, just the two fields.

  4. Support Staff 4 Posted by ed on 23 Jul, 2011 10:17 AM

    ed's Avatar

    Hi Hameed

    Sorry man !

    I think the issue is here >>it has a field to key in the account name which
    I'm assuming is my login ID.

    Make sure you are inputting you account name and not user name etc

    Your account name is the special web address you use to access
    dooster.

    TIP: Look in your web address bar above to see your account
    name

    For example it might be http://*JOHN*.dooster.net

    In this case it would be ā€œ*JOHN*

    **

    *Let us know how you get on*

    *Thanks for your patience*
    **

    *ed
    *

    On 22 July 2011 19:48, hameed <
    [email blocked]> wrote:

  5. 5 Posted by hameed on 23 Jul, 2011 06:22 PM

    hameed's Avatar

    Thanks! Works now!

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