John on 26 Aug, 2013 01:34 PM
re (1) yes it is the same thing. Apologies have corrected that
after these changes i sent an e-mail to this task list, using
the task list E-mail address BUT - i did'nt get an automatic reply
with the ticket number as you wrote: "When a support email arrives
into your project the sender will get an acknowledgement"
ed on 27 Aug, 2013 01:28 PM
Ok we found the issue. It's not a bug. here's what our guys
[email blocked] is
a registered user -- Naama_Frank on the subdomain edgebi
That's why no notification was issued, as the system was able to
match the email up with a Dooster user so assumed it would be a
user created task
(even if said user doesn't actually exist in the account where
the task will ultimately be generated, in that instance it reverts
to behaviour similar to when a task is mailed in to a normal
tasklist from an unknown address).
When the task got created (and it's worth checking this with the
client) did it have a created by user or not?
Does it also show up as a contact activity when opening the