agent productivity

tshirtfree's Avatar


22 May, 2011 03:09 AM

Can anyone please help me? I would like to know if there is a way to see the productivity of each team member in terms of the number of their completed taks?

  1. 1 Posted by TechyGirl on 22 May, 2011 03:22 AM

    TechyGirl's Avatar

    Hey Jimmy,

    Yes, provided that you have enough administrative permission. You will be able to view everything that a user has done over time by clicking the "User history" tab found in the User Profiles. You will also see every task that has been assigned to a particular user.

    For more information, please visit this link:

    I hope this helps!


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