Demo and Support

W. Vito Montone's Avatar

W. Vito Montone

23 Dec, 2015 12:10 AM

I'm already have a different time learning and getting support.

Your demo scheduler is offering dates, then they are turned down.

It also is offering times in the middle of night for West Coast USA.

This is not workable.

  1. 1 Posted by W. Vito Montone on 23 Dec, 2015 12:16 AM

    W. Vito Montone's Avatar

    When I added dependencies to a task, they disappeared.

    So I tried to use Help and the link to the Dependency Instructions results a circle link loop:

    This webpage has a redirect loop

    ERR_TOO_MANY_REDIRECTS

    Reload does not work.

  2. Support Staff 2 Posted by John on 23 Dec, 2015 11:34 AM

    John's Avatar

    Hello Vito

    Sorry about the issues

    The booking tour tool is a third party app. It seems to be buggy. We re looking into it

    Re the dependencies bug. Please hard refresh your screen and try the process again.

    Thanks John

  3. Support Staff 3 Posted by John on 23 Dec, 2015 01:34 PM

    John's Avatar

    Hi again

    Sorry re the >ERR_TOO_MANY_REDIRECTS

    that is a bug in our KB. We're fixing it

    Meanwhile please note that child tasks wont show until the parent is completed (I'm guessing that's why they've "disappeared").

    Repeated apologies for the issues

    John

  4. 4 Posted by W Vito Montone on 23 Dec, 2015 04:08 PM

    W Vito Montone's Avatar

    How in the world would the project manager "see" all tasks to make
    adjustments as the project unfolds?

  5. Support Staff 5 Posted by John on 23 Dec, 2015 10:30 PM

    John's Avatar

    Hi Vito

    Sorry i don't fully understand ;-)

    If this is re dependent tasks can i suggest you try out / game the feature. This way you'll see if it suits your specific / unique purposes.

    It should take a few minutes...

    Best wishes

    John

  6. 6 Posted by W Vito Montone on 23 Dec, 2015 11:13 PM

    W Vito Montone's Avatar

    I am trying to use it...what in the world is " try out / game the feature"
    mean?

    I'm an experienced project manager with using Project and Wrike., there
    is nothing unique about my purposes.

  7. 7 Posted by dan77 on 24 Dec, 2015 01:26 PM

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    Mate I think he means you should spend a couple of minutes trialling it :)

    I too am an experienced project manager with using a wide variety of tools from MSP down plus prince2 etc. Every client I've worked with has had some type of unique requirement.

    I use Dooster because while it's simple enough for civilians to use it is complex enough to cater for most PM requirements

    To see "hidden" child tasks use the "Filters" button at the top of the page and select "Show Hidden Dependencies".

    Hope that helps

  8. 8 Posted by W Vito Montone on 24 Dec, 2015 05:31 PM

    W Vito Montone's Avatar

    Is there tutorials?

    And as I reported the dependencies link does not work from the Knowledge
    Base..

  9. Support Staff 9 Posted by John on 25 Dec, 2015 01:46 PM

    John's Avatar

    Hi Vito

    That link should work now.

    Sorry about the issue

    You can use the KB for tutorials. If you have a specific workflow you're trying to achieve please detail it here and we should be able to help

    Thanks John

  10. 10 Posted by W Vito Montone on 28 Dec, 2015 04:56 PM

    W Vito Montone's Avatar

    Can I get a demo today?

  11. 11 Posted by W Vito Montone on 28 Dec, 2015 04:58 PM

    W Vito Montone's Avatar

    Just completed the form for 10:30 AM PT.

    Skype name "wvitom"

  12. 12 Posted by W Vito Montone on 29 Dec, 2015 01:32 AM

    W Vito Montone's Avatar

    Never got a response the demo scheduled Monday 12/28 10:30 AM PT.

    Changed it to 8 AM PT Tuesday 12/29 earlier today, and have gotten
    no response.

    Would really like to give Dooster to fair shake, but I have to decide in 2
    two days.

  13. Support Staff 13 Posted by John on 29 Dec, 2015 04:00 PM

    John's Avatar

    Hello Vito

    Sorry but as we said that 3rd party booking tool seems to be buggy. (It should not allow any tours until after Jan 4th).

    Having a tour of the app should not be the "make or break" of whether you use it. You can quickly see if it's right for you by simply trying it out.

    If you have a specific workflow you're trying to achieve please detail it here and we should be able to help.

    Thank you

    John

  14. 14 Posted by W Vito Montone on 29 Dec, 2015 05:16 PM

    W Vito Montone's Avatar

    Where do I set filters so I can see all tasks in the Gantt of the time?

    Can you set a duration and let the dependencies set the due dates?

  15. Support Staff 15 Posted by John on 31 Dec, 2015 12:51 PM

    John's Avatar

    Hi Vito

    Sorry I don't understand your questions.

    However you should be able to quickly see whether what you want is available by using simple trial and error.

    Thanks John

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