duplication

Wanda's Avatar

Wanda

11 Jan, 2013 04:31 PM

Hi there...Hope your day is going swell :) I had a surprise this morning when I went into Dooster. And that was that a task that I created yesterday had duplicated and I cannot delete the duplication. It looks like at least a couple of the recurring tasks are duplicating the same day task multiple times. Not sure what is going on. Looks like a bug. Can you help?

Wanda

  1. Support Staff 1 Posted by ed on 11 Jan, 2013 04:47 PM

    ed's Avatar

    Hi Wanda

    Are these google tasks ?

    thanks ed

  2. 2 Posted by Wanda Reinholdt on 11 Jan, 2013 08:32 PM

    Wanda Reinholdt's Avatar

    No. We have moved away from Google.

    Wanda

    Wanda M. Reinholdt
    Coordinator

    Hope Bridges Society for Creative and Continued Learning
     
    www.hopebridges.ca
    Mail: Box 50018, Strathaven RPO
    Strathmore, AB, Canada, T1P 1P7
    New Office: Unit #8 104 3rd Avenue
    Strathmore Alberta T1P 1B9
    New Phone: 403-983-3640
    WANDA'S CELL: 403 901 5081

  3. Support Staff 3 Posted by ed on 12 Jan, 2013 01:31 PM

    ed's Avatar

    Thanks Wanda

    Ok but can you check your google calendar
    I bet those tasks are in there and syncing over to Dooster
    That's why when you delete them they reappear

    Thanks

  4. 4 Posted by Wanda Reinholdt on 14 Jan, 2013 05:57 PM

    Wanda Reinholdt's Avatar

    Never had this problem before on Google. But yes. There are hundreds of
    duplications on Google on the calendar. What do I do about this?

    Wanda

    Wanda M. Reinholdt
    Coordinator

    Hope Bridges Society for Creative and Continued Learning
     
    www.hopebridges.ca
    Mail: Box 50018, Strathaven RPO
    Strathmore, AB, Canada, T1P 1P7
    New Office: Unit #8 104 3rd Avenue
    Strathmore Alberta T1P 1B9
    New Phone: 403-983-3640
    WANDA'S CELL: 403 901 5081

  5. 5 Posted by Wanda Reinholdt on 14 Jan, 2013 06:12 PM

    Wanda Reinholdt's Avatar

    I cannot get past the 10th of January. Whenever I try, it duplicates more
    in the system. Help! I'M being attacked by a killer day! Teehee
    Anything that I created on the 10th and since then seems to be duplicating
    like crazy. Weirdo and not helping me. I cannot get to what is due today
    on the task list. I will see what the calendar does and see if I can see
    what is due today.

    Wanda

    Wanda M. Reinholdt
    Coordinator

    Hope Bridges Society for Creative and Continued Learning
     
    www.hopebridges.ca
    Mail: Box 50018, Strathaven RPO
    Strathmore, AB, Canada, T1P 1P7
    New Office: Unit #8 104 3rd Avenue
    Strathmore Alberta T1P 1B9
    New Phone: 403-983-3640
    WANDA'S CELL: 403 901 5081

  6. Support Staff 6 Posted by John on 14 Jan, 2013 11:25 PM

    John's Avatar

    Hello Wanda

    Sorry we now think this is a bug which has affected some accounts. Previous diagnosis is probably inaccurate

    We'll check it out more fully and get back to you

    Thanks John

  7. 7 Posted by Wanda Reinholdt on 15 Jan, 2013 04:45 AM

    Wanda Reinholdt's Avatar

    Thank you for looking at it.

    Wanda M. Reinholdt
    Coordinator

    Hope Bridges Society for Creative and Continued Learning
     
    www.hopebridges.ca
    Mail: Box 50018, Strathaven RPO
    Strathmore, AB, Canada, T1P 1P7
    New Office: Unit #8 104 3rd Avenue
    Strathmore Alberta T1P 1B9
    New Phone: 403-983-3640
    WANDA'S CELL: 403 901 5081

  8. Support Staff 8 Posted by John on 15 Jan, 2013 03:22 PM

    John's Avatar

    Hi Wanda

    OK this problem is fixed now

    all the duplicated tasks should disappear soon. But if you want to remove them yourself you can

    Sorry again about the problem and thanks for reporting it.

    Please let us know if there are any further issues - related or not !

    best wishes

    John

  9. 9 Posted by Wanda Reinholdt on 15 Jan, 2013 05:17 PM

    Wanda Reinholdt's Avatar

    Hi JohnŠTHANK YOU for being on it! Your support is amazing. I cannot
    thank you guys enough for how you respond so quickly and care very much.
    Whenever I have had support only by email or message, it rarely has been
    successful. But you guys - you are great. Thank you.

    How long will it take for the duplicated tasks to disappear?

    Wanda

    Wanda M. Reinholdt
    Coordinator

    Hope Bridges Society for Creative and Continued Learning
     
    www.hopebridges.ca
    Mail: Box 50018, Strathaven RPO
    Strathmore, AB, Canada, T1P 1P7
    New Office: Unit #8 104 3rd Avenue
    Strathmore Alberta T1P 1B9
    New Phone: 403-983-3640
    WANDA'S CELL: 403 901 5081

  10. Support Staff 10 Posted by John on 15 Jan, 2013 05:26 PM

    John's Avatar

    Thank you Wanda ;-)

    The tasks should have mostly gone very soon. You might need to delete the odd one

    If you want to mass delete yourself use the multi select tool at the top of each list - and use the filters aswell to narrow down the tasks you want to delete

    Thanks again

    John

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