something that’s been coming up when we assign tasks.

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Ronnie

06 Jan, 2012 07:23 PM

Here’s something that’s been coming up when we assign tasks.

Sometimes we can’t get into the person’s project list (this just happened again with a staff member assigning me a task), so I had her try to assign it to me from within her OWN task list. She COULD accomplish that. I did check her permissions and she was checked off for everything except project manager within my project list. I even unchecked everything, and rechecked them and updated permissions and she still couldn’t “see” my project list. This oddity we’ve seen at least a few times.

However, when a task is assigned this alternate way (from within someone else’s project), the task does NOT appear in my own project list. It DOES show if I access it from the Dashboard (tasks assigned to me), but NOT in my own project list. It would be a great asset if we could see ALL tasks assigned to every person in his/her own task list. Right now the list totals don’t match. I have six in my own project list and 7 if I look in dashboard. If I click on tasks from the dashboard link I can see them all. However, we set our default to open to our own project lists so that people are reminded about what to do as soon as Dooster opens up. They won’t remember to check in both places to be sure to see ALL tasks assigned to them by others.

I believe we’re assigning tasks properly and have given everyone ALL permissions except project manager to help alleviate any problems with access.

When you have time I’d like to hear your thoughts on this.
Thanks very much.

  1. Support Staff 1 Posted by ed on 06 Jan, 2012 07:34 PM

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    Hi Ronnie

    can you clarify a couple of things

    I had her try to assign it to me from within her OWN task list

    what do0 you mean? has she got her own account and is sharing a project with you?
    where is this task list? for example in relation to >> within my project list.

    Lets start from there ;-)

    thanks ed

  2. 2 Posted by Ronnie Smith on 06 Jan, 2012 07:45 PM

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    Each staff member has his/her own project list (Kristin's "tasks", Ronnie's "tasks", etc.).
    We have full permission to go into the other person's project list and assign a task to that person. In other words, Kristin should be able to go to Ronnie's "tasks" (project) and add a new task (task) for me there. Sometimes this does not work.

    So, people go into their OWN project (called Kristin's "tasks") and assign a new task to another person there. That works but then you do not see the task in the assignee's own project list (because it's in Kristin's own project list but assigned to someone else).

    Not sure why first scenario doesn't always work (because everyone has full permissions, so there is a glitch there somewhere). But it would be helpful if we have to do the workaround if ALL tasks assigned to a person showed up in their project list.

    Unfortunately, we didn't realize it would cause confusion to name our individual project lists Kristin's "tasks". It only confuses things when I'm trying to explain it to you because you call those main lists projects.

    Ronnie

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  3. Support Staff 3 Posted by ed on 06 Jan, 2012 08:02 PM

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    Thanks Ronnie thats already much clearer now

    OK so as i undertand it Kristin has her own project

    inside this she has a task list "My tasks" - or similar

    IF Person A is a member of her project and has suitable permissions access - in this case " Add Tasks" then A should be able to add tasks to any list

    If this isnt happening then its a bug

    first please check

    1) the definitely have adequate permissions

    2) They do not have another dooster account open in the same browser (ie a whol;e different account like John.dooster.net when they are trying to do stuff in janet.dooster.net

    3) re >> Sometimes we can’t get into the person’s project list

    how are you trying to do that exactly?

    Thanks ed

  4. 4 Posted by Ronnie Smith on 06 Jan, 2012 08:10 PM

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    Yes, I checked all three points.
    Everyone has ALL permissions EXCEPT project manager in everyone else's projects (on purpose because we wanted to be able to add/make notes/assign to everyone's lists). I rechecked when Kristin could not assign me a task. I looked in Ronnie's project list under people and she was listed there with all 3 checkboxes checked. I unchecked and rechecked then updated just to make sure.

    No one has any other dooster accounts. Just writersrelief.dooster

    When Kristin tried just to LOOK at Ronnie's project, she can't see in. (even though she has full permissions when I look at Ronnie's Project People tab.

    Hope I responded to all.

    Ronnie

    Ronnie L. Smith, President
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  5. Support Staff 5 Posted by ed on 06 Jan, 2012 09:36 PM

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    Thanks Ronnie

    Ok that is a bug which we will fix ASAP

    Re this

    Kristin tried just to LOOK at Ronnie's project, she can't see in. (even
    though she has full permissions when I look

    How did she try to access the project?

    Thanks ed

  6. 6 Posted by Ronnie Smith on 06 Jan, 2012 09:47 PM

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    She just clicked on the left side under projects. We have about 25 of them in there.
    She clicked on the one called Ronnie's tasks (project).

    I'm going to forward you some screen shots. May help when troubleshooting.

    Ronnie

    Ronnie L. Smith, President
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  7. 7 Posted by Ronnie Smith on 06 Jan, 2012 09:48 PM

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    This is what Kristin sees when she clicks on Nicole's TASKs (project).

    Ronnie

    From: Kristin
    Sent: Friday, January 06, 2012 4:45 PM
    To: Ronnie Smith
    Subject: TASK: Screenshot when I click on "Nicole TASKS"

    [cid:[email blocked]]

    Kristin
    Kristin
    Writer's Relief, Inc.
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  8. 8 Posted by Ronnie Smith on 06 Jan, 2012 09:48 PM

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    This is what she sees when she clicks on Ronnie's Tasks (project).
    I have included Kristin and permissions in both of these projects. I'll send screenshot of that as well.
    From: Kristin
    Sent: Friday, January 06, 2012 4:47 PM
    To: Ronnie Smith
    Subject: TASK: 2 Screenshots when I click "Ronnie TASKS"

    [cid:[email blocked]]

    And then when I click that link, I get:

    [cid:[email blocked]]

    Kristin
    Kristin
    Writer's Relief, Inc.
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  9. 9 Posted by Ronnie Smith on 06 Jan, 2012 09:53 PM

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    This is from people tab (Nicole's TASKS (project)) allowing Kristin Full access.
    See next screen shot (below this one). Ronnie's TASK (project) also giving Kristin FULL Access (all 3 checkboxes are checked) but she still can't get in. Kristin's name is at the bottom of these screenshots.
    #3
    [cid:[email blocked]]

    #4 screenshot
    [cid:[email blocked]]
    Ronnie

    Ronnie L. Smith, President
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  10. 10 Posted by Ronnie Smith on 06 Jan, 2012 09:58 PM

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    To clarify: It would be beneficial that each individual project list list (eg. Kristin's Tasks/project) should also reflect the assigned to tasks, and vice versa from dashboard.

    Ronnie

    Ronnie L. Smith, President
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  11. Support Staff 11 Posted by ed on 06 Jan, 2012 10:30 PM

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    Thanks so much Ronnie

    We will sort out those bugs ASAP

    Ed

  12. Support Staff 12 Posted by ed on 09 Jan, 2012 01:41 PM

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    Hi Ronnie

    OK we have looked at the "bug" in some detail

    What is happening is correct, albeit possibly confusing behaviour. Kristin can see in to your - Ronnie's - project fine, but the problem is that there are 7 tasks in that project, all assigned to Ronnie.

    With Kristin's current permissions level (i.e. NOT a project manager, owner or co-ordinator) she can logically only see tasks in a project assigned to her or "anyone", so from Krsitins point of view the project will appear as empty.

    Ronnie can you have a think and let me know if we can improve user expereince... Or even tell us how you would prefer the permissions to work.

    The logic for us is that it is important for the project manager to be able to hide tasks from people with lower permissions. (This is what our users have asked for.) If the PM wants everyone to see everything then they simply make the other person a PM aswell

    Thank you

    Best wishes

    Ed

    PS I think the user confusion happens because if their are no visible tasks for the user in a project at all, it doesn't display the task list headers either but instead shows the "Create your first task list for this project" as if the project is empty. We will change this so that at least the task lists appear, but show as empty

  13. 13 Posted by Ronnie Smith on 10 Jan, 2012 12:19 AM

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    Hi Ed.

    I have to look into this piece a bit more and tomorrow I'll be out of the office having some oral surgery (fun).

    We do have another question. May be a bug or may be we're not doing something correctly.

    We have many recurring tasks and love the way we think Dooster is supposed to handle these. It DOES remind us of recurring tasks, but it doesn’t keep the original "time" set for the task. We need it to do that.

    For instance, every Monday morning staff members are supposed to load some tweets into our tweetspinner program. It needs to be done before 11:00 a.m. We set recurring tasks and when the first one is done, that's fine, but the next week when it comes up, the time due is not correct. We need the original time set (or anything we change it to) to become the recurring time also. Now it changes it to 5:00 pm. 1:00 a.m. sometimes. Not sure what is creating that. But needless to say, the task reminder is no good if it's beyond when we set it for the first time.

    Any clarification would be welcome.

    Thanks very much.

    Ronnie

    Ronnie L. Smith, President
    Writer's Relief, Inc.
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    (201) 641-3003

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  14. Support Staff 14 Posted by ed on 10 Jan, 2012 12:33 AM

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    Hi Ronnie

    Thank you for pointing that out

    We will check it out ASAP

    Thanks

  15. Support Staff 15 Posted by ed on 11 Jan, 2012 11:58 AM

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    Hi Ronnie

    Hope you survived the dentist

    We are still looking at the recurring tasks time changing issue you kindly
    reported

    Did you manage to check the original issue re your team not seeing stuff in
    your project (because of the permission settings) Does that work for you
    now?

    Best wishes

    ed

    On 10 January 2012 00:33, Ed - Dooster.net <[email blocked]> wrote:

    > Hi Ronnie
    >
    > Thank you for pointing that out
    >
    > We will check it out ASAP
    >
    > Thanks
    >
    > On Tuesday, 10 January 2012, Ronnie Smith <
    > [email blocked]> wrote:
    > >

  16. 16 Posted by Ronnie Smith on 11 Jan, 2012 05:18 PM

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    Hi Ed:

    Still a little woozy from anesthesia, but otherwise okay. Thanks for asking. Should be better tomorrow.

    ---
    Here's a response about the original issue (not the recurring time thing which you're still working on).

    I think there might still be some miscommunication here. Kristin cannot see into my project at all. She seem the title "Ronnie TASKS" on her left sidebar, but when she clicks it, she only sees the "Create your first task list for this project" that you mentioned in your PS. But when she clicks that link, it continues to bring up a red message that tells her she does "not have sufficient permission level to access this." I have made sure that she is allowed access to assigning tasks in my list, but nothing we have done thus far has allowed her to assign me a task in MY project list. And if I understand correctly, if she assigns something to me in her own list, then the only way I can see it is if I'm looking at her list or at my dashboard. Our goal is to have everyone able to assign tasks to others' lists, so that the person who is responsible for it is seeing it in their own list, and doesn't have to search elsewhere for it.

    Ronnie

    Ronnie L. Smith, President
    Writer's Relief, Inc.
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    (201) 641-3003

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  17. Support Staff 17 Posted by ed on 11 Jan, 2012 05:49 PM

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    Hi Ronnie

    The issue is simply that if Kristen is not assigned a task in a project then she will not be able to see it - unless she is a Project manager

    She can only see tasks assigned to her or to "anyone" in projects (where she is a team member)

    Re >>if I understand correctly, if she assigns something to me in her own list, then the only way I can see it is if I'm looking at her list or at my dashboard.

    yes you are correct

    Previously you said>> We have full permission to go into the other person's project list and assign a task to that person. In other words, Kristin should be able to go to Ronnie's "tasks" (project) and add a new task (task) for me there. Sometimes this does not work.

    But actually it seems you did not have full permissions ie were not project managers. That's why it did not work

    I think the easiest thing you can do to acheive what you want here is to make everyone Project Managers of these particular projects.

    If Kristin is a PM then she would >> be able to go to Ronnie's "tasks" (project) and add a new task (task) for me there.

    Thanks Ronnie !

    best wishes

    ed

  18. 18 Posted by Ronnie Smith on 11 Jan, 2012 06:33 PM

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    It seems that the permissions are a bit misleading then.
    View only (can only see, but not touch)
    Edit and Add tasks (seems this is what we'd want people to be able to see ALL but edit and add tasks assigned to just them.
    Project Manager: (should be able to view, edit and add tasks whether or not they are assigned the task).

    I may not want to assign everyone to be project manager in every project. I'd like them to be able to VIEW ALL tasks but only edit tasks that are assigned to them.

    Perhaps this is not possible, but assigning everyone as project manager on all projects seems to be the only way for them to see or add tasks to everyone but it feels counterintuitive to have many people "responsible, project manager" for all projects/tasks.

    Ronnie

    Ronnie L. Smith, President
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  19. Support Staff 19 Posted by ed on 11 Jan, 2012 07:24 PM

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    Thanks Ronnie

    well we could think about changing that. but no doubt we'll upset existing
    users.

    the thing is that someone in a project who can see everything or add tasks
    to everyone is defacto a project manager ;-)

    best wishes

    ed

  20. Support Staff 20 Posted by ed on 11 Jan, 2012 07:28 PM

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    Hi Ronnie

    I just got a report from one of our guys about the recurring task / time
    changing issue

    He says (for what its worth ;-) >> Very strange bug this one, but it turns
    out to be an obscure timezone comparison issue, whereby the due date of the
    task is stored internally as UTC and converted accordingly to the user's
    timezone. During the recurring mechanism, the next time is generated from
    the due date, however the due date doesn't take into account this
    conversion and therefore allowed a skew of 6 or so hours depending on the
    user's timezone. I've corrected this,

    The fix will go live tomorrow AM.

    Thank you for spotting that Ronnie

  21. 21 Posted by Ronnie Smith on 11 Jan, 2012 07:38 PM

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    Don't want you to upset existing users if it works well for them the way it is. We'll try assigning people as project managers and see how that works for us.

    Very happy that you'll make the timezone change to the recurring task thing. That will be very helpful.

    We'll keep in touch about the other stuff, and see how it goes.
    ----
    Is it possible to revisit the issue of seeing ALL the tasks that are assigned to you when you go into your own projects? The discrepancy in numbers between tasks in that person's project and tasks that appear in the dashboard is a bit tricky for us.

    Maybe this is related to the other issue in regard to project manager, but it would be helpful to me to see every task assigned to me (whether in someone else's project list or my own). Same with other staff members here. I saw 6 tasks in my project assigned to me but if I click on dashboard it seems I had 7, not 6.

    -----
    So happy you're responsive to everyone's needs.

    Best to you,

    Ronnie

    Ronnie L. Smith, President
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  22. Support Staff 22 Posted by ed on 11 Jan, 2012 08:58 PM

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    Thanks Ronnie

    Re >> The discrepancy in numbers between tasks in that person's project
    and tasks that appear in the dashboard

    Yes we are working on that

    But this is only re the number counts yes ?

    In your dashboard You can see all tasks assigned to you no?

    If not please send us details of the task you can't see

    Thanks ed

  23. 23 Posted by Ronnie Smith on 11 Jan, 2012 09:00 PM

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    No, I can't see them all. If someone assigns them from within their own project, I can't see them. They have to go into my project for me to see them.

    Ronnie

    Ronnie L. Smith, President
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  24. Support Staff 24 Posted by ed on 11 Jan, 2012 10:19 PM

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    Ok as I understand it you are saying If someone assigns a task to you from
    within their own project, You can't see it on your DASHBOARD

    Is that the case?

    Pls confirm

    Sorry but I just want to double check

    Thanks ed

  25. 25 Posted by Ronnie Smith on 11 Jan, 2012 10:32 PM

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    Ok, I think I see what the problem is. We CAN see it in the dashboard under tasks assigned to me, but we can't see it in our own individual projects. We named our individual staff names with "projects" called Ronnie's Tasks, Kristin's Tasks, Joe's Tasks etc. We wanted any and all tasks assigned to us as individuals to show up in here, but dooster sees projects (although we have used a naming function as Ronnie's Tasks for instance) as different from all of the tasks assigned to my name.

    That's probably why there is a discrepancy. We have defaulted our views to show us our individual project lists (Ronnie's Tasks) as what we see when we open Dooster. Is there a way to default what we open to as the "tasks assigned to me" from the dashboard rather than our individually named project list?

    Then we wouldn't miss anything.

    Boy, you must be tired of hearing from us by now.
    ; )

    Ronnie

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  26. Support Staff 26 Posted by ed on 12 Jan, 2012 02:02 PM

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    Hi Ronnie

    What you seem to want is that if say you / Ronnie creates a task inside
    your project (Ronnie's Tasks) and assign it to Kristin, she would then be
    able to see it in the Kristin's Tasks project.

    That's possible,

    but when creating the task you would need to save it to the correct
    project, and it can ONLY appear in one project at a time. E.g. if Ronnie
    creates a task and saves it to Kristin's Project, it won't appear in
    Ronnie's Project

    I think the easiest thing here will be to use the "Tasks assigned to me" in
    your dashboard. Just click thru to it

    Re>>Boy, you must be tired of hearing from us by now.

    hehe It's a long thread But it's fine . Bring it on ;-)

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