Cannot pay or logout, pay or change account

Lukas Grueter's Avatar

Lukas Grueter

13 Oct, 2016 06:11 AM

  1. Support Staff 1 Posted by John on 13 Oct, 2016 07:21 AM

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    Hi Lukas

    What's the account name?

    and what's your user name?

    Thanks John

  2. 2 Posted by Lukas on 13 Oct, 2016 08:06 AM

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    eposchweiz_gmbh is the account name

  3. 3 Posted by Lukas on 13 Oct, 2016 08:07 AM

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    [email blocked] is the google account's name

  4. Support Staff 4 Posted by John on 13 Oct, 2016 08:18 AM

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    Hi Lukas

    I can see that you signed up in January 2013.

    Have you been using it all this time?

    John

  5. 5 Posted by Lukas on 13 Oct, 2016 08:19 AM

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    No. But i want to eavaluate it and subscribe. It seems, that dosster imporved a lot and could fit now my needs with it's gmail plugin , api etc.

  6. 6 Posted by Lukas on 13 Oct, 2016 08:21 AM

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    I want to test it again with my personal google account and then use it with the company disposition account, if i can get everithing to work properly

  7. Support Staff 7 Posted by John on 13 Oct, 2016 08:27 AM

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    Hi Lukas

    If you simply want to test it I suggest the best thing is to test a new free account ie use a different google account

    Thanks John

  8. 8 Posted by Lukas on 13 Oct, 2016 08:48 AM

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    Hi John

    this is not a really good solution for me.

    I prefere to pay for my account. I don't want to always change the google accounts while trying out.

    So please make me able to pay or reset delete the account, if possible.

    Thanks

    Lukas

  9. 9 Posted by Lukas on 13 Oct, 2016 11:04 AM

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    Hi John

    Any News on this?

    Thanks

    Lukas

  10. Support Staff 10 Posted by John on 13 Oct, 2016 11:10 AM

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    Hi

    I think the problem is your account is

    Email: [email blocked]
    Account name: eposschweiz

    Not >eposchweiz_gmbh is the account name

    Let me know if that doesnt work for you

    Thanks John

  11. 11 Posted by Lukas on 13 Oct, 2016 11:31 AM

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    Sorry. Now i created the [email blocked] But i still cannot logout with the [email blocked] Account. it alwaay redirects to eposschweiz and then i get stuck. So please look into that it' s aserious bug

  12. 12 Posted by Lukas on 13 Oct, 2016 11:34 AM

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    i cant't open a trial, ican't do nothing because i cannot logaout of the admin@epos-europa eposschweiz account. it always redirects me to this account for some reason.

  13. 13 Posted by Lukas on 13 Oct, 2016 11:36 AM

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    It would be better, if you delete the whole eposschweiz.dooster.com account and let me start from sratch please

  14. 14 Posted by Lukas on 13 Oct, 2016 11:45 AM

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    When i cklick logout, i get stuck here. And this state prevents me from doing anything with dooster. And the reason, that dooster don't sees me as the administrator,, which i am, don't let me pay. Please bring me out of ths neverending circle.

    it's a real bug.

    https://i.gyazo.com/d12f42926f369ab7aa9460be10cfd947.png

  15. 15 Posted by Lukas on 13 Oct, 2016 01:20 PM

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    Hi John

    Any Feedback for me, if this is solved?

    Thanks.

    Lukas

  16. 16 Posted by Lukas on 13 Oct, 2016 02:34 PM

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    T What i really want, is to pay the [email blocked] account. So pleas make me able to pay.

  17. Support Staff 17 Posted by John on 13 Oct, 2016 03:05 PM

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    Sorry Lukas i am confused

    But the problem is you are logging into the wrong account

    We now see 3 accounts you have signed up for.

    One of them is associated with your Google account. Try them

    Name:Lukas Grüter
    Email: [email blocked]
    Account name: eposgruppe
    Username: Lukas

    Name:EPOS Schweiz GmbH
    Email: [email blocked]
    Account name: eposschweiz

    Name:Lukas Grueter
    Email: [email blocked]
    Account name: eposeuropa

  18. 18 Posted by Lukas on 13 Oct, 2016 03:10 PM

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    Sorry. But i can't, Because my account is STUCK. I cannot logout and i cannot pay. Pleasy make it unstuck. With the google accounts i always get redirected to sthe stuck account and with th other account i cannot use gmail. so pleas make it unstuck.

  19. 19 Posted by Lukas on 13 Oct, 2016 03:14 PM

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    i found out a way to logout. But not with the logout button. I can only logout if i use the following url:
    https://dooster.net/account/logout/

    then it logs out and so i was able to create the eposgruppe. But i cant't use that with gmail, which is key to me.

    when i try to sign up or login with the google accounts i do always land on the page without permissions, cannot logout and cannot pay

  20. 20 Posted by Lukas on 13 Oct, 2016 03:16 PM

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    Can you please make me able to pay and give me the permissions. Becaus i am the administrator with [email blocked]. If this account is working properly, i think, the other will too.

  21. 21 Posted by Lukas on 13 Oct, 2016 03:20 PM

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    No matter, what i do. If i try to use a google id, no mather which, i get redirected to the same stuck account.

  22. 22 Posted by Lukas on 13 Oct, 2016 03:24 PM

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    Dooster is redirecting me, even if i type eposgruppe by hand to replace eposschweiz. It redirects me to the stuck eposschweiz page and is still logged in. even if i pressed logout.

    Sorry It's really not my fault. It is a bug.

    But i really wanna give dooster a new try for my company. but i do have to use the google accounts for that. Because the implementation in gmail is key to that.

  23. 23 Posted by Lukas on 13 Oct, 2016 03:29 PM

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    And that ist, what happens, when i logout with the trick, i wrote above with the url and try to login in eposeuropa.

    https://i.gyazo.com/396ae3ffda6607aeb0d1a48b9faee7db.png

  24. Support Staff 24 Posted by John on 13 Oct, 2016 03:38 PM

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    It seems you simply need to clear your cache. In fact try private browsing to make sure

  25. 25 Posted by Lukas on 13 Oct, 2016 03:40 PM

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    Nothing changes

  26. 26 Posted by Lukas on 13 Oct, 2016 03:46 PM

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    I used

    [email blocked]

    You can see in the above right, that i am in the incognito-mode. I did the whole process in this mode.

    And it redirects me to:

    https://i.gyazo.com/34f13d5be1851172e001ebd2434ec820.png

  27. Support Staff 27 Posted by John on 13 Oct, 2016 03:48 PM

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    Hi Lukas

    Our tests show that Google login and payments are working fine... so this is a problem local to you ie not a bug in the application

    Our developers are too busy to pull away to look at this - not least considering you can very easily get what you wanted - ie to simply test Dooster - by setting up a fresh account

    I am told you have 25 tasks in that old account. it will take you about 2 minutes to set up 25 test tasks - using the "save and add another" feature

    Best wishes

    John

  28. 28 Posted by Lukas on 13 Oct, 2016 03:54 PM

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    Sorry John

    But that is not, how a customer should be treated. Sorry.

    It is not on my side. I cleared the cache and i did all you told me. I cannot use my account, that is the account of my company in google. so i cannot use dooster. But be shure, i will not accept the way you are treating me now. I find it very respectless.

    if this is the way, you treat customers, i think i should make that public.

  29. 29 Posted by Lukas on 13 Oct, 2016 03:59 PM

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    Because i don't want to test. i want to pay. But you don't let me do it.

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