Bug when I clicked on the Account Settings link in the right corner

Edwin's Avatar


22 Jul, 2014 07:13 PM

I was on the Welcome / Setup page, end just closed the Setup script when it asked to setup the firsts tasks. Then I clicked on the Account Settings link in the right corner. I wanted to look for language options. At that point I sow this Sorry screen. I hope this will help to solve this poroblem

  1. Support Staff 1 Posted by John on 22 Jul, 2014 08:21 PM

    John's Avatar


    Sorry about that.

    Please try that again ie refresh and click that link again.

    For the record here's is what our guys said after investigating:

    it looks as though the database transaction cancelled for no specific reason. It's only this one issue (it was looking up a calendar for a project), and it's the only record of this happening as far back as our records go (several months). It's likely that it was a database connectivity hiccup that hasn't been handled well by an old bit of code, which our ongoing work will ensure gets handled better in future - should this ever get triggered again.

    Repeated apologies for the issue


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