Bug Report #1

Jessica Yang's Avatar

Jessica Yang

28 Apr, 2014 09:26 PM

Hi,

I would like to receive two free months of this service. Please see attached bug report.

Thanks,

  1. Support Staff 1 Posted by John on 29 Apr, 2014 05:47 PM

    John's Avatar

    Hi Jessica

    Sure that's possible. But sorry for some reason we cant open that file

    Can you paste the content here instead?

    thanks John

  2. 2 Posted by Jessica Yang on 29 Apr, 2014 05:54 PM

    Jessica Yang's Avatar

    Hi John,

    1) I was in the Tasks section in Projects
    2) I was scrolling through task lists and using the expand function
    3) I was trying to find tasks underneath the task list
    4) What was wrong was the recurring tasks no longer show:

    Please see attached as I cannot paste the screenshots on here

  3. Support Staff 3 Posted by John on 29 Apr, 2014 06:10 PM

    John's Avatar

    Thank you Jessica

    Please give an example of one of the missing recurring tasks

    eg perhaps it's visible in the project overview lists? or in the dashboard

    Thanks John

  4. 4 Posted by Jessica Yang on 29 Apr, 2014 06:46 PM

    Jessica Yang's Avatar

    Hi John,

    Both task lists New Vendor Creation and Positive Pay show as having 0 tasks as well as some others.

    I tried looking for the tasks on the project overview by filtering the task list name and hidden dependencies. I was not able to come up with anything in my search.
    I also tried filtering in the Dashboard to see if the tasks would pop up there to no avail.

    Thanks,

    Jessica

  5. Support Staff 5 Posted by John on 30 Apr, 2014 09:03 AM

    John's Avatar

    Thanks Jessica

    We need to know more. What are these missing recurring tasks? ie give one name / idea of the content etc

    How do you know they have not all been completed or deleted by you or one of your team - perhaps in error?

    Basically if your task lists New Vendor Creation and Positive Pay show as having 0 tasks then we have to assume that there are indeed zero tasks in those lists... so please give us something to look for ;-)

    Thanks John

  6. 6 Posted by Jessica Yang on 30 Apr, 2014 05:10 PM

    Jessica Yang's Avatar

    Hi John,

    The names of the recurring tasks and the description for each under New Vendor Creation is:
    1) Send W9 Form-Send the W9 form to India team
    2) New Vendor Creation in AX-Based on W9 form sent by linda to India team, create new vendors in AX

    These tasks are recurring daily tasks and have different task owners.

    The names of the recurring tasks and the description for each under Positive Pay is:
    1) Verify Checks in Positive Pay-Every next day morning verify all the exceptions (checks) in positive pay
    2) Prepare Positive Pay Spreadsheet-Copy and paste checks in csv format spreadsheet, Needs to be done by noon Mountain Standard Time
    3) Upload into Positive Pay-Upload those checks into Positive Pay on the bank website

    These tasks are recurring daily tasks and have one task owner.

    I do not believe that they would actually delete the tasks because there is no reason for them to do that. They have been pretty good at going into Dooster everyday to mark tasks complete. And the owners of these tasks actually come to me looking to see why their daily tasks has disappeared.

    I hope that this is enough information for you.

    Jessica

  7. Support Staff 7 Posted by John on 30 Apr, 2014 06:14 PM

    John's Avatar

    Thanks Jessica

    That is very good info

    Can I just confirm that you cannot see these tasks anywhere at all now?

    Thanks

  8. 8 Posted by Jessica Yang on 30 Apr, 2014 08:21 PM

    Jessica Yang's Avatar

    Hi John,

    No, I cannot see any of these recurring daily tasks still.

    Please see attached file or log into my account to see what I see.

    Thank you,

    Jessica

  9. Support Staff 9 Posted by John on 01 May, 2014 05:00 PM

    John's Avatar

    Thank you Jessica

    OK our developers say that if these tasks don't exist anywhere it is almost certainly because they have been deleted.

    So the simplest thing to do is simply create the same tasks again.

    Thank you

    John

  10. 10 Posted by Jessica Yang on 01 May, 2014 09:35 PM

    Jessica Yang's Avatar

    Hi John,

    We have another team using Dooster and they do not have this recurring issue. Their tasks are not dependent on one another.

    Our team's tasks all have dependencies.

    Can this be the issue?

    Thank you,

    Jessica

  11. Support Staff 11 Posted by Sue on 02 May, 2014 12:41 AM

    Sue's Avatar

    Yes probably and the fix we put in might have contributed to the
    disappearances

    In any event please set up new tasks. That should be quick and easy.

    As far as your request for free months goes that is fine. You deserve it
    :-) But to be honest the time it takes to make the account free again isn't
    worth the $20
    However we could simply refund your next 2 payments

    Thanks John

  12. 12 Posted by Jessica Yang on 02 May, 2014 04:30 PM

    Jessica Yang's Avatar

    Hi John/Sue,

    A refund for the next 2 payments would be great. I will have our contact person, Srini, contact you for the refunds.

    Thank you for your help,

    Jessica

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