Remove people from my account

jafisher's Avatar

jafisher

02 Oct, 2013 02:15 AM

Hi,
These people no longer exist in my account; however, they are still on my dropdown menus: http://screencast.com/t/qKxBEmNLJh6

  1. Support Staff 1 Posted by John on 02 Oct, 2013 10:30 AM

    John's Avatar

    Sorry about that Jeff. We're looking into it now

    John

  2. Support Staff 2 Posted by John on 02 Oct, 2013 03:48 PM

    John's Avatar

    Hi Jeff

    Our team said::

    Can you confirm:

    1) The account name. 2) Is the issue still present?

    We can't find these users in the system at all, so they're definitely gone. One of two things has happened, EITHER, they've removed the user and still had an old version of the filter loaded, or this part of the filter has been cached and may take a while to fully update.

    We could (if there isn't already) put a warning in place that it may take a while for users to fully disappear from the system.

  3. Support Staff 3 Posted by ed on 03 Oct, 2013 12:59 PM

    ed's Avatar

    Hi Jeff

    Hope you're well. Good to see you're still using Dooster - you were one of our first clients ;-)

    Has this issue been resolved?

    ed

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