tag:dooster.tenderapp.com,2011-05-09:/discussions/bug-reports/176-email-view-in-project-view-buggyThe Online Business Managing Tool: Discussion 2016-08-12T03:36:36Ztag:dooster.tenderapp.com,2011-05-09:Comment/197852392012-10-18T16:34:19Z2012-10-18T16:34:19ZFIXED - Email view in Project view buggy<div><p>Hi Peter</p>
<p>Thanks but I'm puzzled by your comment</p>
<blockquote>
<blockquote>
<p>if a project is set to show the email view first,</p>
</blockquote>
</blockquote>
<p>Not sure what you mean becuase Dmail is not project related (its
a global setting)</p>
<p>what browser are you using?</p>
<p>Is your Dooster embedded in another website?</p>
<p>aah ! are you using the mobile?</p>
<p>thanks John</p></div>Johntag:dooster.tenderapp.com,2011-05-09:Comment/197852392012-10-18T19:40:17Z2012-10-19T11:32:21ZFIXED - Email view in Project view buggy<div><p>Hi John,</p>
<p>sorry for being terse, I was in a hurry. Attached are
screenshots to illustrate what I was doing:</p>
<ul>
<li>
<p>Capture.PNG: Shows the drop down menue in project settings, and
has Email as second option available. I choose that, and clicked on
"Save".</p>
</li>
<li>
<p>Capture01.PNG: The menue at the left side, I click on the name
of the project (Note: the name with dots is only for display
purposes here - the actual name is different, and not having dots
in the name does not make a difference)</p>
</li>
<li>
<p>Capture02.PNG: After clicking as before, this is now the screen
I get as start screen of the project. See the "action bar" on top,
all options have gone, no more project settings to chose. Also,
this is not the standard Dmail screen, but has project context.
("Settings" in the screenshot should have been "Options")</p>
</li>
<li>
<p>Capture03.PNG: To get back to the project options, I have
crafted the URL to directly point to a different view, luckily that
is possible.</p>
</li>
</ul>
<p>I am using Google Chrome in its current production version.
Dooster is not embedded. Its not the mobile interface.</p>
<p>Hope this helps,<br>
Peter</p></div>Petertag:dooster.tenderapp.com,2011-05-09:Comment/197852392012-10-19T10:34:58Z2012-10-19T10:34:58ZFIXED - Email view in Project view buggy<div><p>Thank you Peter</p>
<p>(You win the award for best description of an issue ! )</p>
<p>OK I see now what has happened</p>
<p>We decided to remove dmail from it's project specific view. some
time ago. This was mainly because we were concerned about user
confusion.</p>
<p>But we forgot to remove the way into it that you found (ie
selecting the landing page). I am very sorry about that.</p>
<p>We can quickly remove that. But what is very interesting is that
you found it and seem to want to use it. Is that correct? Would you
like us to restore project level Dmail? If so we can add it in as a
more evident project option</p>
<p>Please let me know what you think</p>
<p>Thank you</p>
<p>John</p></div>Johntag:dooster.tenderapp.com,2011-05-09:Comment/197852392012-10-19T11:11:47Z2012-10-20T10:57:46ZFIXED - Email view in Project view buggy<div><p>Hi John, thanks for following up on this.</p>
<p>In fact, I was just thinking about issuing a feature request
regarding improving email handling in the context of tickets, but
now that you ask (-:</p>
<p>I was (and am) looking for a way to closely integrate
task/ticket management with email. In particular, I would like to
be able to respond to tasks/tickets generated by email (easily
doable with task list specific email addresses - a totally awesome
feature!) by email, aka the basic function of a user helpdesk.</p>
<p>At first, this feature would require<br>
1. to be able to respond to the task/ticket initiator by email,
from the task view; and<br>
2. email responses from the initiator need to be assigned to the
existing task as additional comment.</p>
<p>Those (seemingly easy ;-) enhancement would negate the need for
an additional user helpdesk system beside using Dooster as
task/projectmangement system.</p>
<p>So, to answer your question: YES! ABSOLUTELY :-)</p>
<p>PS Actually, you could think of making it a tasklist-specific
option! My intended way of organization would be to have one
project per "customer cough cough*, and within that
customer-specific project, have different task lists for different
activities, e.g. different projects, and different help desk
contacts. Having email integration for tickets/tasks on a
tasklist-basis would greatly ease that sort of organization, though
I do understand that implementing this on the task-list level is
more effort than on the project level.</p>
<p>PPS Maybe it is a good idea to have dmail on a project level,
and be able to change tasklist-specific attributes per tasklist
(e.g., sender address, auto-due time, ...)</p>
<p>Thanks again for your response and your totally awesome
service!<br>
Peter</p></div>Petertag:dooster.tenderapp.com,2011-05-09:Comment/197852392012-10-19T12:56:44Z2012-10-20T11:00:38ZFIXED - Email view in Project view buggy<div><p>Hi Ed,</p>
<p>thanks for following up...</p>
<blockquote>
<p>Assuming the person is a Team Member, ...</p>
</blockquote>
<p>I'm afraid that assumption would not hold true. In the context
of using Dooster as a ticket system, I would not like to have the
users served as members of Dooster. Also, having users issuing
support tickets within the system would make adding "internal"
notes impossible.</p>
<blockquote>
<p>Please try that and see if it works for you</p>
</blockquote>
<p>I do not see (probably even unknown) users requesting some form
of help viable as Dooster team members, burdening them with another
system (in an unknown language...). Rather, i see a pure
email-based exchange (thinking of OTRS or RT...)</p>
<p>Thanks for your considerations,<br>
Peter</p></div>Peter