FIXED - Email view in Project view buggy

Peter's Avatar

Peter

18 Oct, 2012 04:11 PM

ad 1) if a project is set to show the email view first, there is no longer a top menu line showing other view options. This excludes access to all other view features... including the "Options" page to reset the project view to something else. Fiddling with the url by appending .../settings at the end was the only workaround I found to get back to the settings page and fix this.

ad 2) if a project is set to show something else than the email view, the email (Dmail) entry is missing and it is not possible in the project view to show emails related to the project.

  1. Support Staff 1 Posted by John on 18 Oct, 2012 04:34 PM

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    Hi Peter

    Thanks but I'm puzzled by your comment

    if a project is set to show the email view first,

    Not sure what you mean becuase Dmail is not project related (its a global setting)

    what browser are you using?

    Is your Dooster embedded in another website?

    aah ! are you using the mobile?

    thanks John

  2. 2 Posted by Peter on 18 Oct, 2012 07:40 PM

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    Hi John,

    sorry for being terse, I was in a hurry. Attached are screenshots to illustrate what I was doing:

    • Capture.PNG: Shows the drop down menue in project settings, and has Email as second option available. I choose that, and clicked on "Save".

    • Capture01.PNG: The menue at the left side, I click on the name of the project (Note: the name with dots is only for display purposes here - the actual name is different, and not having dots in the name does not make a difference)

    • Capture02.PNG: After clicking as before, this is now the screen I get as start screen of the project. See the "action bar" on top, all options have gone, no more project settings to chose. Also, this is not the standard Dmail screen, but has project context. ("Settings" in the screenshot should have been "Options")

    • Capture03.PNG: To get back to the project options, I have crafted the URL to directly point to a different view, luckily that is possible.

    I am using Google Chrome in its current production version. Dooster is not embedded. Its not the mobile interface.

    Hope this helps,
    Peter

  3. Support Staff 3 Posted by John on 19 Oct, 2012 10:34 AM

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    Thank you Peter

    (You win the award for best description of an issue ! )

    OK I see now what has happened

    We decided to remove dmail from it's project specific view. some time ago. This was mainly because we were concerned about user confusion.

    But we forgot to remove the way into it that you found (ie selecting the landing page). I am very sorry about that.

    We can quickly remove that. But what is very interesting is that you found it and seem to want to use it. Is that correct? Would you like us to restore project level Dmail? If so we can add it in as a more evident project option

    Please let me know what you think

    Thank you

    John

  4. 4 Posted by Peter on 19 Oct, 2012 11:11 AM

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    This comment was split into a new discussion: Ticketing system - respond to the task/ticket initiator by email, from the task view;

    Hi John, thanks for following up on this.

    In fact, I was just thinking about issuing a feature request regarding improving email handling in the context of tickets, but now that you ask (-:

    I was (and am) looking for a way to closely integrate task/ticket management with email. In particular, I would like to be able to respond to tasks/tickets generated by email (easily doable with task list specific email addresses - a totally awesome feature!) by email, aka the basic function of a user helpdesk.

    At first, this feature would require
    1. to be able to respond to the task/ticket initiator by email, from the task view; and
    2. email responses from the initiator need to be assigned to the existing task as additional comment.

    Those (seemingly easy ;-) enhancement would negate the need for an additional user helpdesk system beside using Dooster as task/projectmangement system.

    So, to answer your question: YES! ABSOLUTELY :-)

    PS Actually, you could think of making it a tasklist-specific option! My intended way of organization would be to have one project per "customer cough cough*, and within that customer-specific project, have different task lists for different activities, e.g. different projects, and different help desk contacts. Having email integration for tickets/tasks on a tasklist-basis would greatly ease that sort of organization, though I do understand that implementing this on the task-list level is more effort than on the project level.

    PPS Maybe it is a good idea to have dmail on a project level, and be able to change tasklist-specific attributes per tasklist (e.g., sender address, auto-due time, ...)

    Thanks again for your response and your totally awesome service!
    Peter

  5. 5 Posted by Peter on 19 Oct, 2012 12:56 PM

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    This comment was split into a new discussion: Email view in Project view buggy

    Hi Ed,

    thanks for following up...

    Assuming the person is a Team Member, ...

    I'm afraid that assumption would not hold true. In the context of using Dooster as a ticket system, I would not like to have the users served as members of Dooster. Also, having users issuing support tickets within the system would make adding "internal" notes impossible.

    Please try that and see if it works for you

    I do not see (probably even unknown) users requesting some form of help viable as Dooster team members, burdening them with another system (in an unknown language...). Rather, i see a pure email-based exchange (thinking of OTRS or RT...)

    Thanks for your considerations,
    Peter

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