FIXED - Emailed tasks posting multiple times

Mary Ann Wells's Avatar

Mary Ann Wells

17 Oct, 2012 06:56 PM

Is anyone else experiencing this? When a client sends an email to the task email address, it seems to be caught in a loop and keeps posting over and over. It just started last week.

  1. Support Staff 1 Posted by John on 17 Oct, 2012 09:35 PM

    John's Avatar

    Hi Mary Ann

    Sorry to hear that

    It's working OK on our test accounts. Can you kindly send details ie account name / project name / list name

    (I assume this is an email into a list yes? - ie to create a task...)

    send the details to me at john {at}

    thanks - and repeated apologies for the issue


  2. 2 Posted by Mary Ann Wells on 18 Oct, 2012 11:40 AM

    Mary Ann Wells's Avatar

    Yes, the list email is: *[email blocked]*

    What happens if one of the recipients that gets notified has an email
    box that is full? Would that cause it to keep posting?

    Account Name: webkare

    Project Name EST-AEGIS

    List Name Unassigned (as you can see, the projects are still posting as
    of today (these projects were originally sent last week and completed).

  3. Support Staff 3 Posted by John on 18 Oct, 2012 12:04 PM

    John's Avatar

    Thanks mary

    OK looking into this. Hope to have further info this afternoon

    Thanks John

  4. Support Staff 4 Posted by John on 19 Oct, 2012 09:46 AM

    John's Avatar

    Hi Mary Ann

    OK here's what our guys reported back

    we've had a deeper look at this one and have determined there's not a problem in our system (it's behaving as it should). The corresponding tasks are all being created from 'new' emails that are coming in from [email blocked] at regular intervals (roughly 3 hours apart). They don't look like bouncebacks, for all intents and purposes this e-mail account seems to be sending these e-mails to us as new e-mails of it's own accord.

    There's very little we can do on this end without restricting functionality for other users .. for instance I could put a block in place to check if an e-mail is a duplicate (matches subject, body and sender) of a previous one received within say the last 24 hours and discard it, but I can imagine there's probably someone out there who may be actually needing this functionality (for instance an alarm system that e-mails out into Dooster).

    They'll need to check the e-mail account of the sender for problems, or see if the e-mails in question have perhaps been sent to multiple recipients and it's having trouble getting through to one of them so just trying and trying again.

    Thanks John

  5. 5 Posted by Mary Ann Wells on 19 Oct, 2012 12:03 PM

    Mary Ann Wells's Avatar

    Thanks, I'll let them know.

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