Alarm pop-up bug

Trevor Shuttleworth's Avatar

Trevor Shuttleworth

12 Mar, 2013 09:06 AM

I get an Alarm popup

I click on Open

I get a Bug message

  1. Support Staff 1 Posted by ed on 12 Mar, 2013 10:27 AM

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    OK just checking that

    Sorry about the problem

  2. Support Staff 2 Posted by ed on 12 Mar, 2013 10:31 AM

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    Trevor can I ask what browser you are using?

  3. 3 Posted by Trevor Shuttlew... on 12 Mar, 2013 11:35 AM

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    Chrome Version 25.0.1364.152 m

  4. Support Staff 4 Posted by ed on 12 Mar, 2013 12:15 PM

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    Thank you Trevor

    Is this still an issue? (we cannot reproduce it yet)


  5. 5 Posted by Trevor Shuttlew... on 12 Mar, 2013 12:44 PM

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    I don’t think you’re trying. J


    I followed the link at the bottom of *this* email to the discussions.


    From there, I followed the link to *“Go to Dooster Task Manager”*


    I immediately get the Alarm message below.


    I click on *Open Task* and get the *“Sorry”* message.


    Tried it twice since receiving your message saying that you cannot reproduce it.


    What can I say?


    If I cancel the first reminder, the second Alarm appears. That works correctly and opens the Task.


    Regards, Trevor

  6. Support Staff 6 Posted by ed on 12 Mar, 2013 01:12 PM

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    Hi Trevor

    Please rest assured we are trying. Bugs can appear in one browser / OS and not another. For example it all works fine for us in our various chrome / OS test systems. But we can see issues in Firefox

    Anyway the team are looking into it now

    Thank you for your patience


  7. Support Staff 7 Posted by ed on 12 Mar, 2013 05:00 PM

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    Hi Trevor

    Update: Our colleague reports:

    I'm also unable to recreate this issue. I've tried on live on my account, and on dev , using Chrome and no issue occurs. Additionally there are no recorded errors in the system so it's almost as if something in their browser is intercepting or interfering with the Javascript that loads the task from the alarm. ask them to check for this.

    I'll do a further investigation, but it will likely take most of the afternoon to complete.

  8. 8 Posted by Trevor Shuttlew... on 12 Mar, 2013 07:20 PM

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    Hi Ed

    I am unable to provide you with any diagnostic information. I have provided pictorial evidence of the fault so that you can see exactly what was on the screen when the fault occurred. And I have described the steps taken up to the fault occurring.

    I don't have any problems with other web sites.

    I run Kaspersky Internet Security 2013 and Trusteer Rapport Security Software which may intercept a script but it is beyond my ability to assess or diagnose that.



  9. Support Staff 9 Posted by John on 13 Mar, 2013 09:11 AM

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    Hello Trevor

    Our colleague has investigated this further and says:

    it works absolutely fine for me in Chrome and Firefox on both Windows (7 & XP) and Linux.

    Since we have absolutely no errors tracked for this on our end (no 500 errors thrown by Django at all!), and we have both been unable to recreate this issue, the only culprit I can think of that would result in the red message box appearing without a corresponding 500 error are:

    1) A connection problem between the browser and the server. If the connection is severed or unsuccessful, this can often be interpreted by the browser as an error which shows the red message inside the edit window.

    2) Something is interfering with the response from our server. This could be a browser plugin, antivirus or firewall, something like an adblocking plugin that adjusts how Javascript is interpreted, etc. It's unlikely but almost impossible to diagnose if this is the case.

    In any event I've tried just about every combination of test I can think of to try to recreate this but have failed to do so, which means I can't fix it. All I can suggest at this stage is to gather more information from the user, such as are they still experiencing the issue, are other users on the same account experiencing it, does it only appear for that one task, does it appear in other browsers?

    @Trevor please advise

    Thank you


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